Tier 2 Network Support Engineer with Security Clearance

Senior Federal Network Support Engineer to provide expert-level technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. This role serves as the highest tier of operational support for 24x7 operations (shift work), providing specialized expertise in complex network architectures, advanced troubleshooting, and architectural guidance for critical networking infrastructure supporting PhysNet, FPN, ExpressRoute, VPN, optical networking, and emerging network services across air-gapped and secure federal facilities. Key Responsibilities Advanced Operational Support Serve as final escalation point for complex / critical Livesite incidents, customer-reported issues, and deployment incidents
Lead resolution of high-priority incidents affecting PhysNet and FPN network operations with 24x7 coverage requirements
Perform advanced root cause analysis and develop comprehensive remediation strategies
Design and implement solutions for complex networking scenarios involving federal cloud buildouts
Provide technical consultation on ExpressRoute Direct architecture, capacity planning, and optimization
Lead optical SPAN monitoring initiatives and develop advanced mitigation strategies for network performance
Advanced Network Engineering
Architect end-to-end deployment solutions for Microsoft ExpressRoute devices across multiple sites
Develop and optimize network automation workflows contributing to PNAAS automation initiatives
Design and validate complex configuration implementations for production environments
Lead technical evaluation and integration of Microsoft partner services (ATT, BT, Verizon, Equinix, etc.)
Drive network infrastructure modernization efforts including AZN Systems integration for HWProxy and Scripting Framework
Oversee PulseVPN and Webportal architectural implementations for secure federal environments
Technical Problem-Solving Develop advanced troubleshooting methodologies and comprehensive knowledge base articles
Create operational readiness frameworks and testing protocols for new service deployments
Lead post-incident review sessions and drive systemic improvements
Provide technical mentorship to Tier 1 and Tier 1.5 engineers
Contribute to capacity planning and infrastructure scaling strategies
Participate in architectural review boards and technical governance activities
Operational Excellence Issue and manage Letters of Authorization (LOAs) with Microsoft’s infrastructure partners
Oversee contract sign-off processes for new Microsoft Partner integrations
Lead complex decom activities for networking infrastructure in federal cloud environments
Manage relationships with Microsoft product groups and partner organizations
Drive continuous improvement initiatives across operational workflows
Participate in on-call rotation providing 24x7 expert-level support
Minimum Qualifications Associates Degree or equivalent relevant experience; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred.
7+ years of experience in network operations or technical support
Security Requirements Active Secret level clearance
Able to obtain CJIS background check
Required Certifications (One or more) CompTIA Network+
CompTIA Security+
Azure AZ-900
Primary Job Specific Skills Strong understanding of enterprise networking concepts including routing protocols (BGP, OSPF), MPLS, VPN technologies
Solid knowledge of Microsoft Azure networking services (ExpressRoute, VPN Gateway, Virtual WAN)
Experience with network monitoring tools and SPAN/packet capture analysis
Experience with ticketing systems and incident management processes
Strong troubleshooting and problem-solving abilities
Excellent written and verbal communication skills
Ability to work independently in a 24x7 operational environment
Strong attention to detail and commitment to documentation standards
Customer service orientation with ability to manage multiple priorities
Proficiency with network automation concepts and scripting (PowerShell, Python) preferred
Other Job Skills Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
Applies standard methodology, techniques, procedures and criteria.
Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
Exceptional customer service skills.
Experience with cloud infrastructure, digital workspace, and storage technology.