ITSM Service Design

The Service Design and Transition Analyst plays a key role in ensuring new or changed IT services are well-designed, governed, and transitioned into live operations effectively, following ITIL best practices. The role focuses on driving service readiness, minimizing risks during deployment, and ensuring a smooth operational handover. This position supports the lifecycle stages of Service Design and Service Transition, ensuring services meet agreed business and operational requirements before going live. Required Skills - ITIL, ITSM, Service Design, Service Transition, Validation & Testing, ServiceNow

Job Requirements -
Essential:
4+ years of experience in ITSM or IT Operations, with a strong focus on Service Design and Transition.
Good understanding of ITIL v3/V4 framework and practices, especially: o Service Design o Service Transition o Service Validation & Testing o Change Enablement
Experience managing or supporting transitions of enterprise-level IT services.
Strong experience with ITSM tools (e.g., ServiceNow).
Ability to develop high-quality service documentation (SLAs, SDPs, support models).
Excellent communication and stakeholder management skills.
Good communicator, able to work with global teams
A continual improvement mindset and high levels of customer focus.
Experience of working with internal and external partners to drive service excellence.
Able to identify risks and challenges and to mitigate appropriately
Adaptable to change in an evolving environment

Desired Skills & Experience -
Background in Financial Services is an advantage.