Network Technical Specialist for Infra

Network Technical Specialist for Infra

Location: Melbourne / Sydney

Salary: AUD 108,571-119,893 Annual Gross

Work Arrangement: 24/7 NOC environment. Must be willing to work rotating shift rosters and participate in on-call roster as required.

Roles and Responsibilities

• Own the full lifecycle of incidents, service requests, problems, and changes-including normal, planned, and emergency changes-from initiation through to resolution and closure, taking accountability for high-priority and high-severity events with a sense of urgency and precision.
• Deliver proactive and reactive network support, anticipating potential failures before they impact customers and responding decisively when incidents arise-always with a focus on maintaining SLA compliance and service continuity.
• Represent the team in Change Advisory Board (CAB) meetings, contributing technical expertise to change evaluation, risk assessment, and approval decisions to safeguard network stability.
• Coordinate and collaborate with third party vendors-including Cisco, Juniper, Fortinet, and others-to manage technical escalations, track open cases, and ensure timely resolution of hardware and software issues.
• Engage proactively with customers across both voice and digital channels, communicating technical updates in a clear, professional, and empathetic manner that reinforces trust and confidence in Infosys's services.
• Provide technical mentorship and day to day guidance to junior engineers, contributing to team capability development and fostering a culture of continuous improvement and knowledge sharing.
• Assess customer IT environments to identify gaps, recommend enhancements, and propose forward looking solutions that support their business objectives and long term technology roadmap.
• Develop and implement strategies to enhance the performance, resilience, scalability, and maintainability of managed network environments.
• Ensure all project and operational activities are aligned with organisational goals, enterprise architecture principles, and relevant compliance and governance frameworks.
• Produce and maintain high quality technical documentation, including architecture records, design decisions, runbooks, and change workflows, in accordance with industry standards.
• Stay current with emerging technologies, industry trends, and vendor developments, proactively integrating new knowledge into team practices and customer engagements.

Essential Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, Telecommunications, or a related discipline.
• Minimum of 10 years of progressive experience in network and infrastructure engineering, with a demonstrated track record in enterprise level environments.
• At least 8 years of experience in customer facing technical support roles, preferably within a NOC, managed services, or similar operational setting.
• Solid hands on expertise across core networking disciplines including routing, switching, SD WAN, network security, and infrastructure management.
• Proven experience with technologies from leading vendors-including Cisco, Juniper, Palo Alto, Meraki, Microsoft, F5 load balancers, Windows, Linux, VMware, Commvault, NetApp, Netscaler, Fortigate, Velocloud, Solarwinds, ServiceCentral, Magpie, Splunk, and Merge.
• Demonstrated experience working within ITSM / ITIL frameworks, including incident, problem, change, and request management processes.
• Hands on experience with enterprise monitoring tools and ticketing systems, with the ability to interpret alerts, trends, and data to drive proactive action.
• Strong understanding of SLA management principles and a consistent track record of meeting or exceeding customer service commitments.
• Ability to participate in a 24/7 rotating shift roster and on call arrangements in support of continuous NOC operations.
• Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts clearly to both technical and non technical audiences.
• High attention to detail, strong analytical thinking, and structured problem solving capabilities under pressure.
• A proactive, self motivated approach to learning, with an appetite for staying ahead of emerging industry developments and vendor capabilities.
• Strong collaborative instincts and the ability to build effective working relationships across technical teams, customers, and senior stakeholders.
• Excellent customer facing skills, with a professional, empathetic, and solutions oriented approach to every interaction.
• Superior written and verbal communication skills, enabling clear and effective engagement across all levels of the organisation.
• Exceptional attention to detail and analytical rigour, with a disciplined approach to problem solving and decision making.

Preferred Qualifications

• Prior experience in a Telco or ISP environment.
• Exposure to network automation tools and scripting languages (e.g., Python, Ansible).
• Experience working in or supporting Australian government or public sector environments, including familiarity with relevant security and compliance frameworks.
• Demonstrated involvement in large scale network transformation, migration, or modernisation projects within enterprise settings.
• Familiarity with cloud networking concepts and integration patterns across platforms such as AWS, Azure, or GCP.

Benefits (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case by case basis)
• Health Insurance Discount and Well being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.