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Trainee Tech Support Engineer - Fast Growing MSP - Harlow Essex

AP EducationHarlow, Essex🇬🇧United Kingdom

Why this role stands out

Kickstart your IT career at a fast-growing, supportive Microsoft partner where you will gain hands-on experience and rapid professional development through diverse real-world projects. This hybrid role is perfect for a curious, tech-savvy problem solver eager to learn from experts in a collaborative environment, so apply today to start building your future.

Quick overview

SeniorityEntry Level
Employment typeFull Time
Work modeHybrid
LocationHarlow, Essex, United Kingdom
Microsoft OfficeDNS

Job description

Trainee Tech Support Engineer - Fast Growing MSP - Harlow Essex

About us

Acker-Tech is a growing managed IT provider based in Harlow, supporting businesses across Essex, Hertfordshire and London. We re a Microsoft partner with Cyber Essentials Plus, with a focus on preventing problems before they affect our clients. Joining us now means playing a real part in building the company, with plenty of room for personal and professional growth.

Position summary

This role is for someone with a genuine passion for technology who is curious, adaptable and keen to learn. If you ve built a PC, set up a home lab, or you re the one your family calls when the Wi-Fi drops, that s a good start. You ll work alongside our engineers on real client issues from the start, including visits to client sites. We re committed to your development.

Key responsibilities

  • Log, work and update support tickets by phone, email and remote session
  • Troubleshoot everyday hardware, software, printer and Microsoft 365 issues
  • Set up laptops, phones and new starter accounts
  • Handle password resets plus mailbox and Teams access requests
  • Escalate complex issues to senior engineers with clear notes
  • Join engineers on client site visits, office moves and device rollouts
  • Document fixes so the whole team can use them

What we re looking for

  • A genuine interest in IT, whether through study, a home lab, a first job or helping friends and family
  • A logical approach to solving problems
  • Clear communication with non-technical people
  • A willingness to learn and take feedback
  • Basic knowledge of Windows, Microsoft 365 and networking (IP addresses, DNS, Wi-Fi)

Desirable

  • CompTIA A, MS-900 or similar, or working towards one
  • Helpdesk or customer service experience

Minimum requirements

  • UK resident with a full UK driving licence and own car for business use (mileage paid)

Why join us

  • Experience of lots of different businesses and how they run their IT
  • Microsoft exams paid for
  • A route to Support Engineer as your skills grow
  • You ll be part of a dynamic team where your opinion matters

INDAPE

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