Warehouse Support Specialist

Location: Onsite in Dirk Verheulweg 150 – JR Waddinxveen, Netherlands ( RTM-1)

Role Description:

The  Onsite Merchant Support Specialist  helps to  monitor  and complete inventory  control  related activities  for all  ShipBob   merchants   at   our  partner fulfillment centers .  As the sole  ShipBob  representative onsite, they  partner  directly with  leadership and associates  to resolve any merchant concerns  or requests .  At  ShipBob , it is imperative to provide a great merchant experience while supporting our fulfillment center  partners and  developing scalable operations.  This role reports to the  Manager, SFN Quality.  The backup for this role is the  Manager, SFN Quality.  

What you'll do:

• Run daily cycle counting and inventory control processes according to written SOP's utilizing partner resources.   
• Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite.  
• Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA.  
• Determine root cause of inventory adjustments and lead efforts to correct.  
• Perform audits or other actions requested by merchants within the site.  
• Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA.  
• Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes.  
• Communicate updates and relay important operational information about merchants directly to OSS Area Manager.  
• Present weekly performance reports during business review with leaders from partner fulfillment center.  
• Comply with all food safety and compliance policies and regulations.  
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.    
• Other duties/responsibilities as necessary.  

What you'll bring to the table:

• 2+ years of experience with ICQA processes in a 3PL or warehousing environment.  
• Proficiency with Warehouse Management System software.  
• Experience using an RF Scanner preferred.  
• Demonstrated ability to work independently without direct supervision on-site.  
• Possesses effective written and verbal communication skills; displays reading comprehension skills. Experience communicating directly with customers or vendors preferred.  
• Excellent time-management and prioritization skills.  
• Excellent attention to detail.  
• Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members.  
• Comfortable in a fast-paced and highly adaptive environment.  
• Ability to lift 50 lbs. without any health limitations.  
• Able to stand and walk continuously during and up to an 8-10hr shift  or more based on business needs.   
• Able to bend, stoop, reach above, and push/pull frequently.