Box Office Services Manager

About STC

Sydney Theatre Company is Australia's largest theatre company and the state theatre company of NSW. STC is a place where artists, staff and audiences come together to explore and share ideas through the power of live storytelling.

Role Overview

The Box Office Services Manager is responsible for leading the Box Office team maintaining an efficient, effective and professional box office to both internal and external customers. The role delivers day-to-day operations and leads the Supervisors and Customer Service Representatives. The role is responsible for the professional, consistent and exemplary level of customer service across the Box Office department.

This position is a member of the Accessibility Team and works extensively across the organisation to deliver a welcoming experience for all visitors. The Box Office Services Manager works closely with the Guest Services Manager, Ticketing Manager, Ticketing Specialists, and Venue Manager. The job requires a willingness to work flexible hours as required, including evenings and weekends (two Saturdays per month for example).

Working at STC

This is a permanent full time role.

• Based at theSTC Wharf Offices, with travel to other sites as required.
• A collaborative, creative environment where your work directly supports Australia's leading theatre company.
• 20% off all food and beverages including coffee at The Wharf Restaurant and Bar
• Complimentary and discounted tickets to STC productions

What We're Looking For

• Demonstrated experience in a similar role, preferably in the Arts, Theatre or Entertainment industry
• Proven leadership and team management skills in a customer service environment
• Experience managing in venue Box Office operations
• Experience of managing and developing contact centre systems (eg AWS)
• Strong rostering and scheduling expertise include use of a electronic rostering system (eg Human Force)
• Calm under pressure with exemplary customer service skills
• Excellent communication, planning, and budget management skills
• Experience in using Tessitura or a similar CRM system

A copy of the position description is also available on the job ad listed on our careers website.

Closing date for applications is 16th August 2026.

Sydney Theatre Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be eligible to apply for this role applicants must have Australian work rights.