Solutions Manager - ShopperTrak Analytics

Solutions Manager - ShopperTrak Analytics

As Solutions Manager ShopperTrak Solutions, you will define and deliver the product strategy for traffic analytics and shopper insight solutions within our retail portfolio. You will lead the end-to-end product lifecyclefrom vision and roadmap to launch and optimisationtranslating customer needs, market trends, and technical capabilities into scalable, data-driven products. Working in a hybrid setup, you will collaborate closely with engineering, data science, sales, marketing and customer success to drive adoption, innovation and commercial growth.

What We Offer
Competitive salary plus bonus plan
25 days holiday plus bank holidays
Pension
Life insurance
Employee Assistance Programme
Employee referral scheme
Employee discounts
Cycle to Work scheme
Discounts on Johnson Controls products
Training and career development opportunities
Supportive, collaborative and safety-driven culture

How You Will Do It
Define and own the ShopperTrak product roadmap aligned to business strategy and ROI
Translate retail analytics trends (AI, omnichannel behaviour, sensor tech) into product opportunities
Create product requirements, user stories and acceptance criteria
Lead Agile ceremonies including backlog grooming, sprint planning and reviews
Partner with engineering and data teams to deliver scalable, high-quality solutions
Engage customers to validate use cases and capture feedback
Act as the voice of the customer across internal teams
Track KPIs such as traffic accuracy, uptime, adoption and conversion rates
Support go-to-market activities including positioning, pricing and launches
Enable sales through training, tools, RFP support and customer presentations

What We Are Looking For
Required
5+ years experience in product management, operations or customer success
Background in retail technology, IoT/sensor solutions or analytics/SaaS platforms
Strong Agile delivery experience
Proven ability to translate business requirements into technical solutions
Excellent stakeholder management and communication skills
Experience with data-driven products and analytics platforms

Beneficial
Experience in retail operations or shopper behaviour analytics
Knowledge of computer vision, AI/ML or sensor-based technologies
Experience in B2B enterprise SaaS environments
MBA or equivalent business/technical qualification

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
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