Shared Services - Advisor

A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries

Required Skill Sets:
- Knowledge of shared services models and operational efficiency practices
- Strong problem-solving and process improvement skills
- Excellent communication and advisory abilities
- Understanding of compliance and regulatory standards
- Answering phone calls/making phone calls- providing employees with information and guidance. Once the vendor approves employees’ disability claim, this position is the first point of contact for employees.
- Case management-answering cases that are submitted by employees with sometimes complex information and guidance.
- Other duties: Reviewing and updating separations in Oracle-HCM
- Working closely with vendor, other contractors, and advisors that are processing disability payments