Desktop Support Analyst

About Us:

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private & public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has ranked as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services and holds numerous ISO certifications that demonstrate our commitment to continuous improvement.

Job Summary:

Tryfacta is seeking a Desktop Support Analyst for our client in Orlando, FL 32839. This is a long-term temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Position Title: Desktop Support Analyst
Location: Orlando, FL 32839
Duration: Long-Term Contract
Work Schedule: Monday – Friday | Day Shift | 8:00 AM – 5:00 PM
Pay Rate: Competitive

Responsibilities for this position include, but are not limited to:

• Provide Tier 1/Tier 2 desktop support for end users.
• Troubleshoot Windows 10/11 desktops and laptops.
• Install, configure, and support hardware, software, and peripheral devices.
• Support Microsoft Office 365 applications and user accounts.
• Create, modify, and troubleshoot Active Directory accounts.
• Resolve printer, scanner, VPN, Wi-Fi, and network connectivity issues.
• Perform desktop imaging, deployments, and workstation setups.
• Install software updates, patches, and security fixes.
• Document incidents and resolutions using the organization''s ticketing system.
• Escalate complex technical issues when appropriate.
• Deliver exceptional customer service in a fast-paced enterprise environment.

To be considered for this position, you should have:

• 3+ years of Desktop Support or IT Support experience.
• Strong experience supporting Windows 10/11 environments.
• Hands-on experience with Microsoft Office 365 and Active Directory.
• Experience troubleshooting desktop, laptop, hardware, software, printer, and network issues.
• Experience with VPN and Wi-Fi connectivity troubleshooting.
• Knowledge of TCP/IP, DNS, DHCP, and basic networking.
• Experience with desktop imaging, deployment, and workstation setup.
• Excellent communication and customer service skills.
• Ability to work onsite in Orlando, FL.

Preferred:

• SCCM or Microsoft Intune experience.
• Azure/Entra ID experience.
• ServiceNow, Remedy, or other ITSM ticketing systems.
• CompTIA A+, Network+, MCP, or similar certifications.
• Government, healthcare, or large enterprise IT support experience.

Tryfacta is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation