Enterprise Network Incident Lead - 24/7 Support

Optus, based in Macquarie Park, Sydney, is seeking a Service Centre Technical Analyst to provide specialist technical support, resolving network incidents and service requests and ensuring high customer happiness. You will lead major incidents for Enterprise customers, mentor internal staff, and collaborate with TAC and Client Delivery teams to manage expectations and tickets efficiently.

The role requires CCNA (or equivalent), strong problem solving, and a customer focused mindset, with a 5 day