Head of Strategic Accounts, UK

Note: Partly is headquartered in Austin, TX with offices in London, UK, Christchurch, NZ and Auckland, NZ. Wherever you're based, we'll connect you with your nearest office for onboarding, and fly you to join the full team for our quarterly "Season Openers" (we cover travel and accommodation). If you're relocating to join us, we can also assist with relocation costs.

🚀 Our Story

Partly is building the infrastructure for anyone to repair anything. We believe everything built should be repairable, and we're building frontier AI to put repair knowledge to work, starting with the $2tn automotive market.

Our model, Interpreter, is the first AI purpose-built to understand repair. Trained on 1M+ car models and 1B+ parts, it reads a repair job the way an estimator does, resolves damage into the exact purchasable part, and shows its reasoning with a confidence score. On real production jobs, an estimator working with Interpreter reaches 98.8% parts-list accuracy, against 92.1% with today's tools. It powers PartlyRepair, used by collision shops, workshops and suppliers to take the admin off the job; PartlyLabs, the agentic infrastructure enterprises use to deploy Interpreter across their own workflows; and a developer API.

Founded by ex-Rocket Lab engineers, we've raised a $50m Series B led by DST Global (Anthropic, Airbnb, Meta, TikTok, Spotify), with Blackbird Ventures, WNDR, Activant Capital, Icehouse Ventures, Square Peg, Airtree and Ecliptic Venture Capital. Hear it from the team: Why Partly exists and AI at Partly.

🖍️ This role

Repairers are Partly's flagship customer and PartlyRepair AI is our flagship product. You own Partly's relationship with the UK's largest repair groups, from the first conversation to every site ordering.

You lead the largest accounts yourself. You sit across the table from the CFOs and commercial directors of groups running hundreds of sites, and your job is to make sure being on the panel turns into volume flowing through the platform: site commitments, mandates, pricing and the rollout plan behind them.

You also run a small team of four: an AE bringing new groups onto the network, and account managers who get signed sites live and converting. The measure of success is that the commercial standard you set becomes how the whole team works.

💻 What will you do

Lead our largest repair groups

• Own the senior relationship with our largest groups, including the CFO and commercial leadership

• Take signed accounts from panel presence to genuine wallet share

• Drive cross-sell of new products across our installed base

Land the groups still outside the network

• Personally lead the largest unsigned groups, including insurer owned networks

• Own the named account list and its tiering

• Structure the terms, not just the signature: site commitments, supply mandates and pricing

• Build a joint account plan with the supplier team where the same buyer holds both relationships

Run the rollout

• Own the rollout plan for every strategic account: which sites go live when, who on the customer side owns each step, and what has to be true first

• Run product rollouts into your accounts, for example invoice reconciliation, Repair AI and new ordering flows, from pilot sites to the whole group

• Hold every signed group to a site and conversion plan, and find and fix what stops sites ordering

Build the partnerships around our repair groups

• Identify the partnerships that make repair groups more successful on Partly

• Make the case for each one, agree what it unlocks for the customer, and work with product and leadership to land it

• Use partnerships to open doors into groups still outside the network

Shape the product

• Be the voice of the largest groups in product decisions: what they need, in what order, and why it moves volume

• Work with product on scope and timing for customer commitments, so we only promise what we can deliver

• Turn what you learn on site into clear requirements and priorities

Lead the strategic accounts team

• Coach on discovery, deal management and commercial negotiation, and lead by example on your own accounts

• Set targets and account allocation, and run structured account and deal reviews

• Build your own pipeline and performance views. Rev ops supports, it does not run your reporting

• Run each account off its numbers: site by site conversion, where the gap is, and the one action that closes it

🥷 Your skills

Must have

• Senior commercial ownership. Has personally owned and grown a top account at CFO and commercial director level, structured complex agreements with procurement and finance in the room, and restructured an agreement after signature to change how volume flows

• Operational rigour on rollouts. Has taken a software or service from pilot to dozens or hundreds of sites, including integrations with the customer's systems, and kept it to plan

• Strongly analytical. Diagnoses an account from the data: where volume leaks between jobs opened, offers seen and parts ordered, which sites drag the number, and what moves it. Builds their own analysis in spreadsheets or BI tools and uses it to run accounts, make the commercial case and hold the team to account

Strong plus

• Product fluent. Comfortable working with product and engineering on requirements, scope and trade offs, and explaining them to a customer's operations and IT teams

• Has run a volume motion as well as named accounts. Has managed managers or a high volume team alongside large accounts. This is what the step up to the wider repairer business needs

• Player-coach. Has led a small team while still carrying the biggest accounts personally

• Comfortable where the playbook is still being written

• Automotive aftermarket, collision repair, insurance, fleet or parts distribution background

• Has sold into multi site repair or dealer groups

We do not expect someone exceptional at all of these. We want someone clearly strong on the three must haves, and solid on the rest.

Please note: if you don't have all the skills or experience listed above but believe you could be outstanding in this role, please still consider applying. Many people count themselves out. We'd love the chance to learn more about you and why you're exceptional.

🎁 Benefits

• Healthy, Catered Lunches - Enjoy fresh, healthy lunches every workday in our Auckland, Christchurch, London, and Austin offices. With no meal prep needed, you can eat, connect, and refuel with your team. (And yes, snacks and drinks are always on hand.)

• Healthy Body, Healthy Mind - We care about performing at our peak. Every team member gets a $1,500 annual wellness allowance (or local equivalent) on a Partly-branded card. Use it on things such as gym memberships, rock climbing, physical therapy, massage, doctor visits, prescriptions—anything that you or your family need!

• Family Comes First - Primary caregivers receive 3 months of fully paid parental leave, plus a flexible return-to-work plan (four days a week at full pay for your first three months back).

• Workspaces That Inspire - Our brand-new, architecturally designed offices are built for collaboration and creativity, with great coffee, social spaces, and some of the best cafes just a few steps away.

• Getting Here Is On Us - If you commute to a Partly office or coworking space (atleast 4 days a week), choose from a paid 24/7 parking spot or a commuting allowance. One less thing to think about!

• Office-First with Flexibility - In cities where we have an office (London. Austin, Christchurch, Auckland), we default to working from the office every day. This lets us move faster, make better decisions, and build strong relationships. We also operate with a high-trust environment, so you can manage your time around your life and flex your schedule to do your best work.

• Time Off - you can use your annual leave and sick leave from day one, no waiting to accrue it first. And if you ever go into a negative balance, that's fine too, we trust you to manage your own time off

• We Celebrate Together - From weekly happy hours and monthly lunches to quarterly season openers and an annual global offsite, we make time to connect, celebrate, and have fun as one team.

• Giving - We support charitable giving and will top up your donation by 33% for charities on the GiveWell list

• Equity - You'll receive share options (ESOP) with a 4-year vesting schedule and a 1-year cliff, true ownership in Partly from day one. Your strike price is a flat $0.01 per share, and you have up to 10 years to exercise.

🛬 Relocation

If you're relocating to Partly HQ, whether from overseas or within the country, we offer a generous relocation allowance to help support your move.