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WG

Remote Service Desk Analyst II - IT Support

WGAMelbourne, Victoria🇦🇺AustraliaPosted 29 Aug 2026

Why This Role Stands Out

This remote Service Desk Analyst II role offers fantastic opportunities for career growth within a reputable company, where you'll tackle diverse IT challenges and contribute to impactful projects. You'll thrive here if you're a proactive problem-solver with strong technical skills and a passion for ITIL best practices, eager to collaborate within a supportive team environment. Apply today to advance your IT career with excellent flexibility and a chance to work on exciting defence-facing initiatives.

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Remote
Location
Melbourne, Victoria, Australia

Job Description

WGA is looking for a Level 2 IT support specialist to join our collaborative team in Australia. You will handle escalated incidents, troubleshoot hardware, software, and network issues, and administer Microsoft 365 services across multiple offices.

You will contribute to IT projects, implement ITIL-based processes, and help maintain knowledge bases while ensuring security compliance. A hybrid work setup with flexible hours and defence-facing projects may apply.

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