German Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-leading organizations across the European BPO landscape. We pride ourselves on our commitment to excellence, facilitating career-defining opportunities for professionals seeking the best jobs in Bulgaria and beyond.

Job Overview

We are seeking a dedicated professional for the German Speaking Fitbit Products Support Specialist position in Bulgaria within the dynamic Fitness & Wellness industry. You will serve as a brand ambassador, helping users reach their health goals by providing expert technical assistance and advice on cutting-edge wearable technology.

Key Responsibilities

• Provide world-class support for Fitbit users via phone, email, and chat regarding device functionality and fitness tracking.
• Troubleshoot technical issues related to wearable hardware, mobile application synchronization, and firmware updates.
• Offer personalized guidance on wellness features, such as sleep tracking, heart rate monitoring, and activity metrics.
• Maintain high levels of customer satisfaction by delivering precise, empathetic, and efficient service within the Fitness & Wellness sector.
• Document all user interactions accurately in our CRM system to ensure seamless service continuity.
• Stay updated on the latest developments in wearable technology and the Fitness & Wellness industry to provide informed product recommendations.
• Collaborate with internal teams to escalate and resolve complex technical product inquiries.

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your transition to one of our top German-speaking jobs in Europe.
• A genuine passion for health, technology, and the Fitness & Wellness industry.
• Strong communication skills with a customer-centric mindset and problem-solving aptitude.
• Basic computer literacy and comfort navigating multiple digital platforms simultaneously.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on the latest health-tracking technology
• Health Insurance and wellness benefits
• Fully Paid Relocation Package (flight, transfer, hotel) to support your move to Bulgaria
• Attractive Monthly Performance Bonus
• Career development pathways in a multinational environment
• And Much More...

Life in Bulgaria

Bulgaria is a hidden gem in Southeastern Europe, offering a vibrant lifestyle that blends ancient history with modern, buzzing city culture. Residents of Bulgaria enjoy an affordable cost of living, beautiful mountain landscapes for weekend hikes, and a sunny climate that supports an active, outdoor-focused lifestyle perfect for those in the Fitness & Wellness industry.

Relocating to Bulgaria is a seamless experience, especially with our comprehensive support package. You will find that Bulgaria offers a welcoming international community, incredible local cuisine, and a high quality of life. Start your next chapter by applying for the German Speaking Fitbit Products Support Specialist position in Bulgaria today.

How to Apply

Are you ready to elevate your career with a leading firm? Join our team of professionals and help users lead healthier lives. Click the Apply Now button to submit your application for one of the most exciting German-speaking jobs currently available. We look forward to reviewing your profile at Mercier Consultancy Group.