Program Manager / Project Manager - Salesforce (Vehicle Finance)

Role Overview

We are seeking an experienced Program Manager - Salesforce with 7+ years of experience to lead and manage large-scale Salesforce initiatives. The role involves end-to-end ownership of Salesforce-based Loan Origination System (LOS) programs, driving delivery, stakeholder alignment, and business outcomes in the Vehicle Finance domain.

Key Responsibilities

Program / Project Delivery

• Lead end-to-end delivery of Salesforce programs including planning, execution, monitoring, and closure.
• Define project scope, timelines, milestones, and resource planning.
• Ensure timely and high-quality delivery aligned with business objectives and regulatory requirements.

Salesforce Implementation Oversight

• Oversee Salesforce LOS implementation including workflows, approvals, integrations, and reporting.
• Ensure alignment with business processes such as lead management, credit evaluation, sanctioning, and disbursement stages.

Stakeholder & Vendor Management

• Coordinate with Business, Credit, Operations, IT, Product, Risk, and Compliance teams.
• Manage external vendors / SI partners for development and support activities.
• Drive governance forums, status reporting, and steering committee updates.

Domain Leadership - Vehicle Finance

• Drive implementation of vehicle finance journeys (2W, PV, CV, CE, Tractor) on Salesforce.
• Ensure alignment with end-to-end LOS lifecycle including sourcing, underwriting, approval, and disbursement processes.

Risk, Compliance & Governance

• Ensure adherence to regulatory, audit, and compliance requirements.
• Identify and mitigate project risks, dependencies, and bottlenecks.
• Maintain proper documentation, audit trails, and control frameworks.

Process Optimization & Transformation

• Drive initiatives to improve TAT, customer experience, and operational efficiency.
• Lead transformation initiatives such as automation, integration enhancements, and cross-sell enablement.

Testing & Release Governance

• Oversee SIT/UAT cycles, release planning, and production deployment.
• Ensure defect closure, stability, and user adoption post go-live.

Required Skills & Competencies

Functional & Domain Skills

• Strong understanding of Vehicle Finance / Auto Loans / LOS processes
• Experience working on Salesforce (Sales Cloud / LOS implementations)
• Understanding of credit workflows, approval matrix, and compliance-driven processes

Program Management Skills

• Proven experience in managing large programs and cross-functional teams
• Strong planning, risk management, and delivery governance capabilities
• Experience in Agile / Hybrid delivery models

Technical Understanding

• Basic understanding of Salesforce architecture (objects, workflows, integrations)
• Exposure to integrations with systems such as credit bureaus, BRE, core banking, APIs

Communication & Leadership

• Excellent stakeholder management and executive communication skills
• Ability to drive alignment across business and technology teams
• Strong decision-making and problem-solving abilities

Experience & Qualification

• 7+ years of experience in Project/Program Management
• Prior experience in Salesforce implementations (mandatory)
• Experience in BFSI / NBFC domain (Vehicle Finance preferred)
• Bachelor's degree in Engineering / Technology / Business
• PMP / Prince2 / Salesforce certifications (preferred)

Preferred Exposure

• Salesforce LOS / CRM transformation programs
• Vendor management and SI engagement
• Digital transformation initiatives in lending journeys

Key Success Factors

• Strong ownership of large-scale Salesforce delivery programs
• Ability to manage complex stakeholder ecosystem
• Expertise in vehicle finance processes and LOS lifecycle
• Focus on delivery excellence, compliance, and business outcomes