Senior Technical SaaS Platform Lead / CLM Technical Owner

Location: New York, NY – Onsite
Work Location: 101 Church Street, New York, NY

Position Overview

We are seeking a Senior Technical SaaS Platform Lead / CLM Technical Owner to serve as the technical owner for an enterprise SaaS platform. This is not a traditional System Administrator, support, or ticket-management role.

The ideal candidate will have strong experience with SaaS platform architecture, APIs, integrations, JSON, enterprise SSO/authentication, and integration troubleshooting. This person will work closely with vendors and internal teams to evaluate technical solutions, troubleshoot complex issues, and ensure the internal administration team becomes more technically self-sufficient.

Experience with iCertis, Contract Lifecycle Management (CLM), or Governance, Risk & Compliance (GRC) platforms is highly preferred.

Key Responsibilities

• Act as the technical owner of the SaaS platform from the client side.

• Evaluate and technically vet vendor solutions, integrations, and proposed changes.

• Work closely with vendors and challenge proposed solutions when necessary.

• Design, review, and troubleshoot APIs and enterprise integrations.

• Understand and work with JSON schemas and data structures.

• Analyze SSO and authentication flows, including enterprise authentication integrations.

• Troubleshoot integration failures and identify root causes across upstream and downstream systems.

• Understand business workflows and application UI and translate those requirements into technical integrations and solutions.

• Assess the downstream impact of application, configuration, and integration changes.

• Discuss technical architecture and integration approaches confidently with vendors and internal stakeholders.

• Guide and mentor the internal administration team on technical issues and best practices.

• Help improve the team's ability to independently troubleshoot and manage the platform.

• Support technical decision-making related to SaaS platform configuration, integrations, security, and architecture.

Required Skills & Experience

• Strong experience with enterprise SaaS platforms and technical platform ownership.

• Strong hands-on experience with APIs and system integrations.

• Strong understanding of REST APIs and JSON / JSON schemas.

• Experience with enterprise SSO and authentication technologies, such as SAML, OAuth, or OIDC.

• Strong troubleshooting skills across application and integration environments.

• Ability to understand business workflows and map them to technical solutions and integrations.

• Experience working with external vendors on technical architecture and integration issues.

• Strong understanding of downstream system dependencies and integration impacts.

• Strong communication and technical leadership skills.

• Ability to guide application administrators and internal technical teams.

Preferred Experience

• Icertis / Icertis CLM

• Contract Lifecycle Management (CLM)

• Governance, Risk & Compliance (GRC)

• Enterprise contract management platforms

• SaaS platform architecture and technical ownership

Ideal Candidate Profile

The ideal candidate is closer to a:

Senior Technical SaaS Platform Lead / CLM Technical Owner / Integration-focused Solution Architect-Administrator

rather than a traditional System Administrator.

Candidates whose experience is primarily limited to ticket management, routine system administration, user support, or operational administration will not be a strong match.

Work Arrangement

Onsite in New York City is required. The selected candidate will work closely with multiple internal teams and vendors and is expected to provide hands-on technical leadership and guidance.