Lead Media Engineer - AWS Telestream (L2/L3)

Lead Media Engineer (L2/L3)
Full-time
Hybrid/Remote Occasionally onsite in west London
Outside IRpd
Working within a media technology consultancy working with major international broadcasters and media companies on cloud-based media asset management, content operations and broadcast supply-chain projects. We're looking for a Lead Media Engineer to act as the L2/L3 escalation point for a client-facing support team, owning QC/transcode platform configuration and designing end-to-end media workflows for onboarding new customers.
Requirements
Deep working knowledge of media workflows - Media Asset Management (MAM such as Delat / Cinergy etc), work order management, content fulfilment (ideally Fabric Insights/TMTInsights), transcoding and QC - at a hands-on, configuration level (such as Telestream).
Hands-on configuration of QC and transcode profiles (e.g. Telestream Vantage, Telestream Qualify or equivalent QC SaaS, AWS MediaConvert).
Experience designing and standing up end-to-end media workflows, including onboarding new customers or platforms from scratch.
Comfortable acting as the L2/L3 escalation point for issues a front-line support team can't resolve.
Solid experience of AWS (S3,AWS console, Cloudwatch etc) and some AWS media-pipeline services (MediaConvert, messaging queues, Step Functions, Lambda) sufficient to diagnose and resolve issues. ideally Media2Cloud.
Scripting ability is a plus, not mandatory - conceptual understanding for diagnosis is what matters.
Experience with workflow/orchestration platforms (e.g. Polaris or similar).
Ideally some of (not essential)
Scripting ability (Python or similar) for diagnosis or light automation.
Experience integrating or migrating between two orchestration/service platforms.
MAM/PAM platform administration experience (e.g. Iconik or similar).