Senior ServiceNow ITOM & Change Management Lead

Location: Cincinnati, Ohio (Onsite)
Duration: 6+ Month Contract
Industry: Financial Services

Job Summary

Seeking an experienced ServiceNow professional to lead and manage an enterprise Unauthorized Change Detection (UCD) program within a highly regulated financial environment. This role will drive ServiceNow-based workflow automation, event reconciliation, change governance, and operational reporting while partnering across Infrastructure, Security, Application, and Mainframe teams.

Key Responsibilities

• Lead the enterprise Unauthorized Change Detection (UCD) program.

• Consolidate detection sources into centralized ServiceNow workflows and dashboards.

• Configure and maintain ServiceNow Event Management and workflow automation solutions.

• Design automated reconciliation processes between detected events and approved changes.

• Investigate and remediate unauthorized change events.

• Manage ServiceNow integrations, data mapping, and reporting capabilities.

• Partner with Change Management, Security, Infrastructure, and Application teams.

• Develop governance metrics, dashboards, and operational reporting.

• Support audit, compliance, and regulatory examination activities.

• Drive continuous improvement initiatives across change management processes.

Required Skills

• ServiceNow

• ITOM

• ITSM

• Change Management / Change Enablement

• CMDB / CSDM

• Event Management

• Flow Designer

• Workflow Automation

• JavaScript

• Tripwire or File Integrity Monitoring (FIM) Tools

• ITIL 4

• ServiceNow integrations and workflow development

• Root cause analysis and corrective action management

Preferred Skills

• ServiceNow CIS Certification

• ITIL 4 Managing Professional

• CISA, CISM, or CRISC Certifications

• Mainframe technologies (DB2/SAVER)

• NIST, OCC, and FFIEC compliance frameworks

• DevOps and CI/CD pipeline integration

• Cloud event monitoring and reconciliation

Required Experience

• 7+ years of ITSM, Change Management, IT Operations, Security Operations, or related experience

• 5+ years of hands-on ServiceNow platform experience

• Experience implementing or supporting ServiceNow ITOM solutions

• Experience building automated reconciliation processes

• Experience working within regulated enterprise environments

• Experience leading cross-functional initiatives and stakeholder engagement

Domain Experience

• Banking

• Financial Services

• Regulatory Compliance Environments

Education

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field preferred

• Equivalent experience considered

Additional Information

• Work Model: Onsite

• Location: Cincinnati, Ohio

• Travel Requirements: None

• Team Structure: Cross-functional collaboration with Change Management, Security, Infrastructure, Application, and Mainframe teams

• Interview Process: Multiple rounds including technical and stakeholder interviews

Important Requirements

• Must be able to work onsite in Cincinnati, Ohio.