Head of Finance Business Partnering - Customer Experience

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About The Team
Our Finance team are a vital partner in every aspect of our business, providing commercial insights to drive our success and influence everything we do. With presence in every department, we analyse performance, and deliver actionable insights that shape our strategic decisions.

At Coles, our Customer Experience (CX) team is reshaping how millions of Australians discover, shop and engage with us across digital, ecommerce, loyalty and retail media. We’re looking for a commercially astute Head of Finance Business Partnering – CX to lead finance support across our customer ecosystem from front-end digital experiences through to fulfilment, trade activation and proposition development.

This is not a traditional finance role. It’s about influencing growth, shaping new channels, and partnering with senior leaders to make bold, customer-led decisions.

What you will be doing

Lead a team of 25+ Finance Managers, Business Partners and Analysts and partner across Ecommerce, Digital Products, Marketing, Loyalty and Coles360 and Customer Fulfilment Centre Operations.

Partner with CX and product leaders to shape investment decisions across apps, digital platforms and customer journey initiatives

Provide commercial oversight from front-end customer acquisition through to fulfilment economics and trade activation

Support ongoing optimisation of digital products operating in agile environments

Drive financial modelling and scenario planning for new channels, ventures and growth initiatives

Build frameworks that enable faster, data-driven decision making

Translate complex financial insights into compelling commercial narratives for executive stakeholders

Shape governance and performance reporting across a fast-moving, customer-led portfolio

About You
You’re a strategic finance leader who thrives in growth environments and knows how to partner deeply with commercial and product teams.

And ideally you will bring

Significant leadership experience working with executives in ecommerce or digital environments

Exposure across the full customer value chain acquisition, proposition, fulfilment, trade and margin optimisation

Experience supporting or working within customer loyalty programs

Strong understanding of digital product economics and agile ways of working

Experience standing up new channels, ventures or commercial models

Confidence partnering with senior stakeholders to influence investment and prioritisation decisions

Exposure to retail media or growth businesses (e.g., Coles360) is highly advantageous

The ability to balance innovation with disciplined financial governance

Why this role is exciting
CX is at the heart of Coles’ strategy. From loyalty programs to digital app enhancements, from ecommerce growth to retail media monetisation, this portfolio is driving how we win with customers in a highly competitive landscape.

This is an opportunity to

Shape the financial direction of one of Australia’s most significant digital and customer experience programs

Influence decisions across customer loyalty, ecommerce and retail media

Partner with leaders building the future of omnichannel retail

What’s in it for you?

Flexible working options – We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.

Office perks – Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.

Discounts – Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.

Reward through recognition – Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.

Opportunities for learning and development – No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.

Paid parental leave – We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.

Investment in your future – Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About The Recruitment Process
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email

Applications close on 9 March 2026 at 23 59PM

Job ID 178835

Employment Type Full time

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