Senior Design Lead

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Company: Australian Red Cross Lifeblood

• Bring together service design, UX, UI and prototyping to solve complex human-centred challenges
• Lead design across multiple innovation squads, shaping how new ideas are explored, tested and validated
• Join a team exploring the future of donor, operational and workforce experiences through innovation and experimentation
• Location flexible, Hybrid working, Salary from $140k plus superannuation and salary packaging

About the role

Lifeblood's Strategic Transformation & Readiness team is strengthening its capability across strategy, transformation and delivery to help Lifeblood optimise today and build for tomorrow - exploring new opportunities and creating lasting value for Lifeblood and the communities we serve.

As the Senior Design Lead - Exploration, you'll be the design authority across our Exploration portfolio, partnering with Product Leads, Product Owners, researchers and stakeholders to help determine what problems are worth solving, and how we test whether a solution will work. We're looking for a full-stack design leader who is equally comfortable working across facilitating problem-framing workshops, synthesising UX and UI research insights, and building prototypes and testing ideas with users. You'll also provide day-to-day direction to UX interns and support the broader team's design capability through mentoring, coaching and establishing high design standards.

Key Responsibilities:

• Lead design across multiple exploration squads, supporting initiatives at different stages of maturity
• Translate research findings into actionable design direction and clear recommendations
• Design and build prototypes ranging from low-fidelity concepts through to near-production experiences
• Plan and support user testing activities, using evidence to refine and improve concepts
• Create journey maps, service blueprints, wireframes and other design artefacts that support decision-making
• Partner closely with Product Leads, Product Owners and Research & Insights specialists to shape opportunities and validate concepts
• Provide direction, coaching and feedback to UX interns and external design partners
• Champion human-centred design and continuous improvement across the Exploration portfolio
• Help establish design standards, practices and ways of working that elevate the work of the whole team

Sound interesting? Here's what we're looking for:

• Proven experience across service design, UX, UI, user research, prototype development and testing
• Strong capability in research synthesis and turning insights into practical design outcomes
• Experience creating and testing prototypes to validate concepts and inform decisions
• Proficiency with modern design tools such as Figma, Miro and other collaborative design platforms
• Experience facilitating workshops, problem framing and ideation activities
• Ability to work across multiple initiatives simultaneously and adapt to changing priorities
• Strong stakeholder engagement skills and the ability to explain design decisions to non-design audiences
• Experience mentoring junior designers, graduates, interns or consultants
• A highly collaborative mindset and genuine curiosity about how people experience products and services

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one ofAustralia's menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the Nation, you will have access to the following:

• Ability topurchaseadditionalannual leave
• Access to salary packaging withan optionto package up to $15,900 for living expenses and $2,650 for meals and entertainment
• 14 weeks paid parental leave - no waiting period for either parent
• Our dedicated employeeassistanceprogram - Sonder that you can access 24/7 from an app on your phone
• Plus, many more!

This vacancy is being managed directly by Lifeblood's Talent Acquisition team. We won't accept candidates from external recruitment agencies on this occasion.