Help Desk Analyst

Position Overview

We are seeking a Help Desk Analyst to provide technical support and troubleshooting assistance to end users in a fast-paced IT environment. This individual will serve as a key point of contact for users experiencing issues related to Microsoft 365, Active Directory, and desktop technology, resolving problems remotely while delivering excellent customer service.
The ideal candidate will have experience supporting enterprise users, administering Active Directory, and leveraging remote support tools such as Bomgar to diagnose and resolve technical issues efficiently.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support via phone, email, chat, and remote support sessions.
• Create, modify, and manage Active Directory user accounts.
• Perform password resets, account unlocks, group membership updates, and basic Group Policy support.
• Troubleshoot and resolve Microsoft 365 issues, including Outlook, Teams, OneDrive, and other Office applications.
• Utilize remote support tools such as Bomgar, TeamViewer, or similar solutions to diagnose and resolve end-user issues.
• Document incidents, troubleshooting steps, and resolutions within the ticketing system.
• Escalate complex technical issues to appropriate support teams when necessary.
• Provide excellent customer service while communicating technical solutions to non-technical users.
• Follow established support procedures and service level agreements (SLAs).
• Contribute to knowledge base documentation and process improvements.

Required Qualifications

• Experience administering Active Directory, including:
  • User account creation
  • Password resets
  • Group membership management
  • Basic Group Policy support
• Experience providing remote support using tools such as:
  • Bomgar
  • TeamViewer
  • Remote Desktop
  • Other remote assistance platforms
• Experience diagnosing, troubleshooting, and resolving issues related to:
  • Microsoft 365
  • Outlook
  • Microsoft Teams
  • OneDrive
  • Office Applications
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Customer-focused approach to technical support.

Preferred Qualifications

• Previous Help Desk or Service Desk experience in an enterprise environment.
• Experience with ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.
• Familiarity with Windows 10/11 troubleshooting.
• Knowledge of Microsoft Entra ID (Azure AD) and Microsoft cloud technologies.

Desired Skills

• Strong attention to detail and organizational skills.
• Ability to manage multiple tickets and priorities simultaneously.
• Team-oriented mentality with a willingness to learn.
• Ability to explain technical concepts in an easy-to-understand manner.
• Commitment to delivering exceptional end-user support.

Job Type & Location
This is a Contract position based out of Memphis, TN.
Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Memphis,TN.
Application Deadline
This position is anticipated to close on Aug 8, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.