Why this role stands out
Step into this high-impact leadership role where you will build and scale a new expansion function, directly shaping the future growth of MYOB’s enterprise solutions. You will thrive here if you are a strategic, people-focused leader who loves coaching high-performing teams and turning data-driven insights into meaningful customer success in a flexible, hybrid environment. Apply today to accelerate your career while making a tangible difference for businesses across Australia and New Zealand.
Quick overview
Job description
About the role
In this newly created role, you’ll lead and grow a new expansion sales function focused on helping MYOB Acumatica customers get more from their ERP software.
You’ll build a clear, repeatable approach to upsell, cross-sell and customer growth. As a hands-on leader, you’ll lead a team of Expansion Specialists, coach them to succeed and use customer and commercial insight to identify the right opportunities.
You’ll work across Customer Success, Product, Marketing, Solutions Consulting and Commercial Operations to turn insight into action and deliver expansion ARR growth.
What will keep you busy...
- Lead, coach and develop a team of Expansion Specialists to achieve expansion ARR targets
- Build, implement and improve a clear, scalable expansion sales approach
- Use customer, product and performance data to identify upsell, cross-sell and growth opportunities
- Plan and deliver targeted expansion campaigns across products, modules and services
- Partner closely with Customer Success, Solutions Consulting and Commercial Operations
- Build strong relationships across the business to support successful customer growth
- Create a team culture where people own their results, share what they learn and keep improving
What we'd love to see from you...
- Experience in SaaS sales, account management, customer growth or expansion-focused roles
- A track record of delivering upsell, cross-sell or expansion revenue
- People leadership experience, or strong player-coach experience
- Strong commercial judgement and the ability to use data and insight to find growth opportunities
- Experience working with ERP, financial software, business applications or related technology
- The ability to build structure, improve processes and lead change
- Strong stakeholder management skills and the ability to influence across teams