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Direct Client - Program Manager ELRMS (Electronic Licensing and Regulation Management System)-Maryland Department Health (MDH)

Unisoft Technology IncBaltimore, MD🇺🇸United StatesPosted 15 Jul 2026

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

The Program Manager serves as the single point of contact for the State regarding day-to-day IT project operations. The responsibilities shall include overall project governance, communications with executives, planning, budgeting, execution, monitoring, control, quality assurance, and implementing course corrections as needed.

The Program Manager is responsible for performing the following:

  •   Managing day-to-day project activities, milestones, and system integrator deliverables across the software implementation lifecycle.

  • Identifying issues and risks including Identifying platform-specific issues and risks (including business workflow disruptions, data integration bottlenecks, and system downtime) and recommending possible issue and risk mitigation strategies;

  • Facilitating State agency and Contractor discussions/meetings;

  • Ensuring that performance is within scope, consistent with requirements, and delivered on time and within budget;

  • Identifying critical paths, tasks, dates, testing, and acceptance criteria;

  • Ensuring the application of State SDLC/Agile standards and applicable data security and compliance standards;

  • Providing solutions to improve efficiency (e.g., reduce costs while maintaining or improving operational workflows and user adoption levels)

  • Monitoring issues and providing resolutions for up-to-date status reports; and Documenting and delivering project management-related artifacts.

Additional Duties may include:

Develops and implement appropriate procedures and reporting for the implementation, consistent with the overall program

Leads data migration and system integration strategies, ensuring legacy data is accurately and securely mapped into the new system and connected with adjacent State systems as required.

Client relationship and expectation management in conjunction with the Organizational Change Management lead (when applicable) to mitigate user resistance and foster high adoption rates of the new solutions.

Coordinates directly with State oversight managers, Independent Verification and Validation (IV&V) teams, and quality assurance auditors; prepares and submits specialized project health artifacts, risk logs, and compliance reports as requested for Major IT Development Projects (MITDPs)

Directly contributes to and shares the responsibility for the project performance by planning, monitoring, and adjusting project resources (people, budget, material, time)

Manage project risks and issues: root cause analysis, implementation of corrective/preventive actions, compliance with PMI methodology, and continual process improvement efforts.

Education:

  • This position requires a Bachelor’s degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or a related discipline.

  • Candidates must possess a Project Management Professional (PMP) certification from the Project Management Institute (PMI).

General Experience:

    • The candidate must have at least ten (10) years of experience in project management.

    • A minimum of 2 years of healthcare or public sector technology project management experience (direct Salesforce or CRM implementation experience strongly preferred).

    • Strong leadership aptitude to foster a positive work environment that considers the dynamics of physical, social, psychological, and environmental factor

    • Strong interpersonal skills to build client rapport and develop/discipline/reward employees.

    • Specific experience in evaluating quality assurance /quality control testing, operational validation, and User Acceptance Testing (UAT) efforts.

    • Team player and a consistent, dependable performer with an excellent work ethic, flexible “can-do” attitude, and a results-driven commitment to success

    •   Ability to apply industry best practices and future state/federal mandates (such as data sharing interoperability standards or regulatory compliance updates) to existing and incoming systems.

    • Expertise in steering enterprise-wide digital transformation and modernization programs that improve operational efficiency, reduce technical debt, and align IT infrastructure with long-term business goals.

Specialized Experience:

  • The proposed candidate must demonstrate at least eight (8) years of experience managing complex IT development projects.

  • This individual must also have experience in a leadership role for at least three (3) successful projects with an organizational change management component that involve working with stakeholder groups across the organization.

  • The candidate must possess at least five (5) years of experience using PMI Project Management Body of Knowledge (PMBoK) methodologies and artifacts.

  • Must be capable of negotiating and making binding decisions for the Master Contractor.

Preferred Experience

  • Previous experience working with State Government IT development projects is a plus
  • Proven track record of managing large-scale Salesforce implementations, CRM rollouts, or complex enterprise-level cloud technology platform deployments is a significant
  • Direct project experience managing implementations for licensing platforms such as Electronic Licensing and Regulation Management System ELRMS or similar licensing platform solutions is highly preferred and a significant plus.
  • Familiarity with state government operational workflows, public sector reporting, and related agency/state billing and compliance requirements (Highly Preferred).

Skills

Agile
PMP
Process Improvement
Root Cause Analysis

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