Mainframe iSeries Operations Lead

Job location: Chennai/Bengaluru/Hyderabad

Experience: 7+ years

Job Qualifications:

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Expertise:

• 7+ Yrs Experience and Strong knowledge of IBM AS400 / iSeries (IBM i OS) and system operations.
• Strong experience in Mainframe Operations (z/OS, JCL), Batch Processing, Console Ops, and iSeries
• Knowledge of enterprise infrastructure support and LPAR environments
• Experience with scheduling tools (Control-M, CA7, TWS)
• Hands-on experience with ITSM/Remedy and incident management processes
• Strong SLA management and operational governance knowledge
• Proven ability to lead Sev1/Sev2 incidents and SWAT calls
• Experience managing 24x7 production support teams
• Excellent customer communication and stakeholder management
• Strong documentation, reporting, and RCA capabilities
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to manage multiple priorities in fast-paced environments
• Knowledge of ITIL processes and KPI/SLA tracking

Preferred Technical and Professional Experience:

• Bachelor's degree in related technical field or equivalent practical experience
• Experience with an ITIL driven service organization
• Six Sigma, PMP, and/or ITIL certifications