Customer Service Specialist - Outbound (onsite role)

Customer Service Specialist | Comber, United Kingdom | On-site | £26,436.80 We're hiring on behalf of a globally recognised customer experience management leader, instrumental in supporting vital public services. This is an opportunity to join a dedicated team focused on making a real difference through compassionate and effective communication. The Role • Make outbound calls to rebook vital appointments for a key client. • Provide accurate information and empathetic support to callers. • Resolve customer inquiries with speed and precision. • Record, track, and effectively resolve incidents and queries. • Create clear and detailed notes on customer accounts. • Comply with company policies and maintain up-to-date knowledge of procedures. What You'll Need • A passion for helping others and delivering first-class customer experiences. • The ability to handle complex life experiences with empathy and understanding. • Strong communication skills, both written and verbal. • A desire to work collaboratively as part of a team. • Self-motivation and a forward-thinking mindset focused on resolving challenges. • Willingness to adhere to company policies and maintain updated knowledge. What's On Offer • Competitive annual salary of £26,436.80. • Comprehensive benefits package including discounts, wellbeing resources, and financial advice. • Opportunities for professional development and recognition through awards. • A supportive team environment with a focus on employee experience. • 28 days annual leave (inclusive of bank holidays), increasing with service. Apply via Haystack today!