Job Description

Own end-to-end service delivery for Financial Crime Compliance operations, ensuring daily, weekly, and monthly contractual commitments are consistently met and all SLAs, KPIs, and KRIs remain within agreed thresholds.
Drive operational governance by reviewing performance trends, identifying risks, leading corrective actions, and ensuring timely reporting to internal leadership and client stakeholders.
Lead and manage large operations teams of 40+ FTEs, including capacity planning, productivity management, performance reviews, coaching, engagement, succession planning, and talent development.
Act as a second-level escalation point for delivery, process, people, quality, and client-related issues, ensuring clear ownership, effective stakeholder communication, and timely closure.
Maintain strong client engagement through structured monthly and quarterly business reviews, providing performance insights, risk updates, improvement plans, and control action plans wherever required.
Graduate in any discipline with a minimum of 15+ years of relevant experience in Financial Crime Compliance, KYC, AML, CDD, EDD & compliance operations within the financial services domain.
MBA in Finance, Risk Management, Compliance, or a related discipline will be preferred.
Professional certifications such as ACAMS, CAMS, ICA, FCC, CAMI, or equivalent financial crime/compliance certifications will be an added advantage.

Manager Financial Crime and Compliance

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