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Desktop Support Technician - Santa Fe, NM - Onsite

SriLakshmiTechSanta Fe, NM🇺🇸United StatesPosted 27 Jul 2026

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

Role: Desktop Support Technician (807982)
Location: Santa Fe, NM - Onsite - State of NM
This position will be on-site in Santa Fe, NM and provide desktop support to end users, ensuring reliable operation, maintenance, and connectivity of desktop systems within a Microsoft-based environment.
Key Responsibilities
  • Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting
  • Provide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely manner
  • Manage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAs
  • Diagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions)
  • Support internal teams and collaborate with vendor support to resolve hardware and software issues
  • Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applications
  • Maintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articles
  • Prioritize and manage multiple tickets simultaneously based on urgency and business impact
Required Skills & Experience
  • Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications
  • Strong troubleshooting skills across hardware, software, and basic networking issues
  • Experience working in a ticketing/service management platform (e.g., ServiceNow or similar)
  • Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory
  • Familiarity with basic scripting (e.g., PowerShell, PERL, or Shell) is a plus
  • Strong customer service and communication skills, with the ability to support both technical and non-technical users
  • Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment

    The position is full time, 40 hours On-Site, no remote option available.

Skills

Shell
Active Directory
Perl
PowerShell
ServiceNow

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