Technical Support

Job#: 3045116

Job Description:
Technical Support

Location: Newark, Delaware (Onsite)

Role Overview

This position requires an organized and detailed individual with strong follow-up skills who takes ownership of managing risk. This is a client-interfacing role that requires a customer service background and the ability to respond to email and telephone inquiries. The environment is fast-paced, and the ability to adapt to changing business needs while remaining detail-focused is critical. In-house training will be provided as needed.

Key Responsibilities

• Consult on complex fulfillment requests, engage with vendors, and submit change management requests.
• Utilize request management tools like Remedy to engage support teams and vendors for corrective actions.
• Provide analytical and troubleshooting support for break-fix issues related to Windows Operating Systems, Microsoft Office Suite, internet connectivity, GPO, printers, and core applications.
• Perform physical activities such as installing and de-installing large monitors and lifting desktops while managing cables under desks.
• Manage multiple issues simultaneously and communicate technical issues to non-technical audiences.
• Consistently meet or exceed performance targets and goals related to complex Move/Add/Change (MAC) request management.

Required Qualifications

Experience:

• Experience in a fast-paced, high-request-volume environment is critical.
• Large-scale enterprise support experience (500+ users).
• Solid hardware and software troubleshooting and resolution skills.
• Prior experience with common request management ticketing systems.

Technical Skills:

• Proficiency in the Microsoft Office Suite (Word, Excel).
• Experience with Windows 10/11 operating systems.
• Knowledge of command line and/or PowerShell.

Professional Skills:

• Strong written and verbal communication skills.
• Ability to work well alone or in a team environment.
• Must be flexible with working hours between 7am-6pm local time.

Preferred Qualifications

• Knowledge of mobility products (iPhone/Android).
• Experience with Remedy or other ticketing systems is preferred.
• Prior experience with change management is a plus.
• Knowledge or exposure to the telecommunications environment is desired.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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