.NET, OPTIMIZELY AZURE Lead

.NET, OPTIMIZELY AZURE Lead

Location Morton Grove, IL

Duration 12 Months

MUST HAVE SKILLS : .Net, Optimizely, AMS, Azure

This is day 1 onsite

Required Skills & Qualifications

• 8+ years of experience in Software/Application Support or AMS roles
• Strong understanding of SDLC , Agile and ITIL processes
• Hands? 'on experience with:
• .NET /Optimizely and Azure
• SQL and database troubleshooting (Oracle, MySQL, MSSQL, PostgreSQL)
• Application logs, monitoring tools, and debugging
• Experience with ticketing tools (ServiceNow, Azure DevOps)
• Knowledge of Unix/Linux or Windows servers
• Strong analytical, troubleshooting, and communication skills
• Experience with cloud platforms (Azure)
• Domain knowledge -eCommerce
• DevOps exposure (CI/CD )
• Experience supporting 24x7 production environments

Job Responsibilities:

• Provide Application Management Services (AMS) support for enterprise or customer? 'facing software applications
• Handle incident, problem, change, and service request management as per ITIL processes
• Troubleshoot and resolve application, integration, data, and configuration issues
• Perform root cause analysis (RCA) and implement permanent fixes
• Monitor application performance, availability, and health
• Perform bug fixes, minor enhancements, and configuration changes
• Support application deployments, patches, and upgrades
• Work closely with development, QA, infrastructure, and business teams
• Maintain SLA, KPI, and operational metrics
• Create and maintain technical documentation, SOPs, and knowledge base articles
• Participate in on? 'call/shift support as required
• Ensure compliance with security, audit, and change management standards