Lead Specialist Control Room Management

Description

The Lead Control Room Management Specialist is a subject-matter expert responsible for the strategic oversight of departmental goals and for ensuring compliance with DOT and PHMSA 192 regulations. This role requires a proactive professional to design, implement, and manage complex programs for Control Center training, standards, and regulatory procedures. The Lead Specialist serves as a technical anchor, leveraging advanced data analytics to ensure the safety and integrity of pipeline operations.

Key Responsibilities

• Regulatory Leadership: Maintain comprehensive knowledge of DOT PHMSA regulations and lead the development of CRM Procedures to ensure ongoing compliance.
  
  
• Alarm Management: Maintain Alarm Management Program metrics and KPIs, using data-driven insights to evaluate and improve program effectiveness.
  
  
• Training & Curriculum: Develop and oversee comprehensive training programs, including initial, recurring, and annual compliance training, desk-top drills, and testing for Controllers.
  
  
• Project & SCADA Integration: Act as the primary Control Center representative for SCADA system changes, software enhancements, and large-scale technical projects.
  
  
• Audit & Inspection Defense: Lead the preparation for and support of internal and external inspections and audits to validate CRM program maturity.
  
  
• Operational Analysis: Perform workload analyses and reviews of controller activities to ensure safe operations and compliance with fatigue management requirements.
  
  
• Continuous Improvement: Facilitate incident investigations and "lessons-learned" initiatives to drive department-wide safety goals.
  

Qualifications

• Education: Bachelor's degree required or additional equivalent experience.
  
  
• Experience: 8+ years of experience in a Control Center environment.
  
  
• Technical Expertise: Proven experience in data analytics management, specifically building reports using queries from SQL and Power BI.
  
  
• Communication: Demonstrated success in teaching, coaching, and presenting complex regulatory or technical information.
  
  
• Project Management: Proven ability to manage multiple high-stakes projects simultaneously with a focus on precision and detail.
  
  

Preferred Knowledge / Skills

• Expert-level understanding of PHMSA regulations and the Natural Gas Industry.
  
  
• Proficiency in SharePoint, Word, Excel, DataParc, PowerPoint, and DAX code for reporting.
  
  
• Extensive experience developing and implementing specialized control room training programs.
  
  
• Ability to build and maintain collaborative relationships across technical and management teams.