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Full time
Operations & Project Management
AT

Operations Project Manager

Anoud Technologies LLCTamil Nadu🇮🇳IndiaPosted 5 Aug 2026

Why This Role Stands Out

This role offers significant growth potential as you lead and develop teams, drive continuous improvement, and manage critical operational projects for a reputable technology company. You will thrive if you have extensive experience in IT operations management, a strong ability to mentor teams, and a talent for stakeholder engagement. Apply now to make a substantial impact in a dynamic environment!

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
On Site
Location
Tamil Nadu, India
ScrumAgileCapacity PlanningConfluenceContinuous ImprovementJiraKPI ManagementPMPProcess ImprovementSix SigmaStakeholder Management

Job Description

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Team & People Management

  • Lead, mentor, and develop team managers, project leads, and offshore delivery teams
  • Own workforce planning, resource allocation, and capacity management
  • Drive performance improvement, employee engagement, and succession planning

Stakeholder & Client Management

  • Act as the primary offshore operations contact for onshore stakeholders and leadership
  • Lead governance meetings and present delivery performance, risks, and improvement plans
  • Manage escalations end-to-end with timely resolution and clear communication

Quality, Governance & Continuous Improvement

  • Build dashboards and reporting mechanisms to track delivery performance
  • Drive process standardization, root-cause analysis, and corrective actions
  • Identify automation opportunities to improve productivity
  • Ensure compliance with organizational, security, and quality standards

Reporting

  • Own daily, weekly, and monthly operational reporting on SLA adherence, delivery timelines, quality, utilization, and risks

Required Experience

  • 12-16 years of overall experience in IT Operations, Delivery Management, Service Delivery, or Technology Delivery
  • 6-8 years in a managerial or delivery leadership role, specifically managing offshore teams reporting into onshore/global stakeholders
  • Proven track record managing multiple projects/workstreams with governance and KPI accountability
  • Experience handling delivery risks, escalations, and stakeholder expectations
  • Background in software development, technology services, or insurance technology

Required Skills

Offshore Delivery Management • Operations Management • SLA Management • Delivery Governance • Team Leadership • Resource & Capacity Planning • Stakeholder Management • Risk & Escalation Management • KPI Management • Process Improvement • Management Reporting

Preferred Skills

  • Insurance/InsurTech domain experience
  • Experience with global or Middle East-based stakeholders
  • Agile, Scrum, SDLC knowledge
  • Jira, Azure DevOps, Confluence, or MS Project
  • ITIL, Lean, Six Sigma, or PMP certification

Education

Bachelor's degree in Engineering, Computer Science, IT, or Business Administration. MBA or relevant certifications (PMP, ITIL, Agile, Scrum, Lean, Six Sigma) preferred.

Location: Chennai Work Mode: Work from Office Type: Full-Time

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