Field Service & PDI Engineer

Reports to: Head of Services

Location:Field-Based with regular attendance at Head Office and customer sites asrequired.

Job Summary

The Field Service & PDI Engineer is responsible for the installation, maintenance, repair, and support of multifunctional print devices, IT-connected office equipment, and related technology solutions. The role combines field-based copier engineering, IT support skills, and Pre-Delivery Inspection (PDI) responsibilities to ensure equipment is prepared, configured, and deployed to the highest standards.

Key Responsibilities

Field Service Engineering

• Install, service, maintain, and repair multifunctional printers, photocopiers, scanners, and associated office technology.
• Diagnose and rectify mechanical, electrical, software, and connectivity faults.
• Respond to customer service calls within agreed service level agreements (SLAs).
• Complete preventative maintenance visits to maximise equipment reliability and customer satisfaction.
• Accurately record service activity, parts usage, and customer interactions using company systems.
• Provide technical advice and user guidance to customers where required.

IT & Network Support

• Configure devices for network environments including TCP/IP, print drivers, scan-to-email, cloud services, and document management solutions.
• Troubleshoot network connectivity issues relating to printers and MFDs.
• Support integration with Microsoft 365, Active Directory, network folders, and secure print solutions.
• Configure and maintain firmware updates and software applications associated with managed print services.
• Liaise with customer IT departments and internal technical teams to resolve complex issues.

Pre-Delivery Inspection (PDI)

• Conduct full pre-delivery inspections on all equipment prior to customer installation.
• Build, configure, test, and quality-check devices to ensure readiness for deployment.
• Install firmware, software, network settings, and customer-specific configurations.
• Prepare delivery documentation and equipment records.
• Ensure all assets, accessories, and consumables are correctly allocated and packaged.

Operational Support

• Assist with equipment refurbishment, upgrades, and reconditioning projects.
• Support stock control and parts management activities.
• Assist in product demonstrations and technical evaluations when required.
• Provide technical support to colleagues and contribute to continuous improvement initiatives.

Knowledge, Skills & Experience

Essential

• Previous experience as a photocopier, printer, or field service engineer.
• Good understanding of networking principles including TCP/IP, DNS, DHCP, and Wi-Fi networking.
• Experience configuring multifunctional devices in networked environments.
• Strong fault-finding and diagnostic skills.
• Excellent customer service and communication skills.
• Ability to work independently and manage workload effectively.
• Full UK driving licence.

Desirable

• Experience with managed print solutions.
• Knowledge of Microsoft 365 environments.
• Experience with document management software.
• Manufacturer accreditations (e.g. Ricoh, Sharp, Konica Minolta, Canon, Kyocera, Xerox, HP or Epson).

Person Specification

• Customer-focused and professional
• Organised and detail oriented
• Positive and proactive approach
• Flexible and adaptable
• Team player with strong communication skills