Incident Support Engineer

About Camlin Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of now, Camlin operates in over 20 countries worldwide. Location: Lisburn Job title: Incident Support Engineer - SAPIENT Full Time, Permanent Experienced Level: Entry Level WHAT TO EXPECT DAY TO DAY This is an opportunity to join a progressive group within Camlin, making full use of Camlin's innovative technology and instruments to provide a service to customers to identify and locate faults on the electricity supply network before customers are affected. The service currently operates 24/7 with staff employed on either a 12hr day shift or 12hr night shift basis. As Incident Support Engineer your responsibilities will include but not be limited to the following: RESPONSIBILITES Proactively liaise with customers regarding the status of their monitored network Learn and understand capabilities, operation and limitations of Camlin and other manufacturers' fault location and monitoring equipment Provide technical advice to customers on supported technologies Learn and utilise the customer's GIS systems to obtain cable and connection information Ensure active circuits have correct cable information added to the system Employ Camlin's fault location algorithms on field data to determine fault location Prepare reports and send to customers i.e. suspected fault locations, device health Follow up reports with external contacts and confirm final information Identify where further follow up is required Maintain a log of actively managed circuits / devices / systems Manage equipment firmware/software updates WHAT YOU WILL NEED TO SUCCEED Conscientious individual demonstrating attention to detail along with high levels of ownership and commitment IT literate, able to learn and use new computer applications and tools Fluent in English, both written and verbal. Excellent communication skills Willing to work shifts. DESIRED CRITERIA The following skills will be valuable but are not essential: Experience with customer relations, particularly in a service or support environment. Experience from an electrical background Willing to develop the skills required to take on additional responsibilities of the Fault Analyst Our Values We work together We believe in people We won't accept the 'way it has always been done' We listen to learn We're trying to do the right thing Equal Employment Opportunity Statement Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital states, ancestry, physical or mental disability, gender identity or sexual orientation. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

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