Salesforce Service Cloud Technical Lead

Role: Salesforce Service Cloud Technical Lead

Location: Remote

Visa: No GC

Job Description:

* Understand the Business End to End.

* Understand the Application Architecture.

* Responsible for Designing and building Applications.

* Understand the project timelines and deadlines.

* Perform impact analysis for new requirements or changes and contribute to low-level design and technical solutioning.

* Convey architectural solutions to all levels of professionals and leaders.

* Ensure Code Quality and Deliverables.

* Lead the team and deliverables -Prioritize work with stakeholders.

* Understand and follow the current Code Build and Deployment patterns across all environments.

* Perform checkouts of the code deployments before the QA starts testing.

Qualifications

Required:

* 8+ years of hands-on Salesforce development experience with a focus on Service Cloud.

* Design, develop, configure, and maintain scalable Salesforce Service Cloud solutions.

* Strong experience with Apex, Lightning Web Components (LWC), SOQL, Salesforce Flows, and Salesforce APIs.

* Experience with Service Cloud capabilities including Case Management, Omni-Channel, Knowledge, queues, routing, and service workflows.

* Design and implement integrations between Salesforce and external enterprise systems using appropriate integration patterns and APIs.

* Apply Salesforce security and access-control best practices, including profiles, permission sets, sharing, and role hierarchy.

* Experience with Salesforce deployment, release management, CI/CD, and DevOps practices.

* Collaborate with business stakeholders, architects, administrators, QA, and development teams to gather requirements and deliver solutions.

* Ensure code quality, maintainability, testing, and adherence to Salesforce development best practices.

* Troubleshoot production issues and provide performance and technical recommendations.

* Mentor junior developers and contribute to Salesforce engineering best practices.

* Experience working in Agile methodologies and Scrum teams.

Desired:

* Familiarity with Gearset.

* Familiarity with Kiro.

* Healthcare, Patient Services, patient support programs, or related healthcare domain experience.