Global IT Manager/Hybrid Hoboken/End User Support

A global industry leader is seeking a full-time Global IT Manager to lead its worldwide End User Support organization. This is a hybrid position in Hoboken, NJ (2-3 days onsite) supporting over 6,000 employees and 12,000 end-user devices across a global enterprise. This leadership role will drive IT Service Desk operations, ServiceNow initiatives, and the adoption of AI technologies, including Claude, Microsoft Copilot, and AI-powered self-service agents, to modernize the employee support experience.

This is an opportunity to make a global impact while shaping the future of IT support. You'll lead a team of approximately 60 professionals worldwide, champion AI-driven automation, and help transform how employees interact with IT.
In return, you'll join a collaborative organization that offers strong executive visibility, career growth, competitive compensation, RSUs, and bonus potential.
Required Skills & Experience

• 8+ years of IT leadership experience with global End User Support or Service Desk organizations
• Experience managing large, distributed IT teams
• Strong ServiceNow experience
• Experience supporting enterprise environments with thousands of end users and devices
• Excellent leadership, communication, and stakeholder management skills

Desired Skills & Experience

• Experience implementing AI-powered IT support solutions
• Hands-on experience with Claude, Microsoft Copilot, or similar AI platforms
• Experience building or deploying AI agents for self-service support
• ITIL or other IT service management certifications
• Experience leading global transformation initiatives

What You Will Be Doing
Tech Breakdown

• 50% ServiceNow & IT Service Management
• 30% AI Technologies (Claude, Copilot, AI Agents)
• 20% End User Support & Endpoint Management

Daily Responsibilities

• 20% Strategic Leadership
• 60% Management Duties
• 20% Cross-Functional Collaboration

The Offer

• Bonus eligible
• RSU grants

You will receive the following benefits:

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.