IBM Mainframe Operator

2050 Mainframe Operator

Position Summary

We are seeking an experienced Mainframe Operator to monitor and support critical IT systems and infrastructure. This individual will function as a Level 1 Incident Manager for critical incidents and events involving various IT technologies.

The Mainframe Operator will be responsible for quickly identifying, creating, escalating, triaging, and tracking technology-related incidents. This position requires strong communication skills and the ability to collaborate effectively with internal IT teams, customers, and external vendors.

This is a 100% onsite position with no work-from-home option. Candidates must have flexibility to work various shifts, including days, afternoons, midnights, and holidays as needed.

Key Responsibilities

• Function as a Level 1 Incident Manager for critical IT incidents and events.
• Identify, create, escalate, triage, and track technology-related incidents.
• Monitor graphical systems used to track the availability and status of:
• Infrastructure connectivity
• Technology assets
• IT services
• Monitor IBM Mainframe control consoles and periodically check system performance.
• Assist with the review and validation of Mainframe Job Control Language (JCL) as needed.
• Communicate and collaborate with IT staff, customers, and vendors to address incidents and system issues.
• Maintain awareness of system availability and escalate issues according to established procedures.
• Perform deliveries and other assigned operational duties.
• Lift and transport materials weighing up to 50 pounds as required.

Required Experience & Qualifications

• Strong background working within an IT operations or technology support environment.
• Experience monitoring and responding to technology-related incidents and events.
• Ability to quickly assess issues and follow appropriate incident escalation procedures.
• Excellent verbal and written communication skills.
• Ability to work effectively with IT professionals, customers, and third-party vendors.
• Ability to lift up to 50 pounds.
• Ability and willingness to work 100% onsite.
• Flexibility to work days, afternoons, midnight shifts, and holidays as required.

Technical Environment

Candidates should have experience working with technologies including:

• IBM Mainframe
• Microsoft Teams
• What’s Up Gold
• Pingdom
• PRTG
• Mainframe Job Control Language (JCL)

The position requires in-depth knowledge and at least five years of experience with Microsoft Teams.

Work Environment

• 100% onsite
• No remote/work-from-home option
• Shift flexibility required
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