Product Specific Engineer BO (IT)

Job Description

• Lead production stability effort by preventing production issue and improve production stability.


• Track /Manage Incidents /Change /Problems for assigned applications.


• Provide regular and high-quality updates to all the stakeholders on the progress of the incidents, including SLA risks/breaches.


• Identify measures to improve applications stability and availability to improve support service delivery.


• Develop to become a Subject Matter Expert for assigned application domain.


• Troubleshoot production issues through monitoring and log analysis.


• Attend regular meeting with Project/Development teams to discuss production issues for prioritization, fixes and release.


• Engage Help direct systems projects, including project planning, management status reporting, systems specifications and implementation


• Help ensure compliance with all audit requirements including change control procedures and data security


• Manage and coordinate with onsite and offshore Managed Services provider and offshore partners to Support applications and drive continuous improvement efforts.


• Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues.


• Responsible to attend on-call, after office hours including weekend to support High and Critical production issues.


• Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.