Haystack
← Back to Jobs
Technology

Technical Support Engineer - VoIP Operations, Hybrid - 69409

PRIMUS Global Services Inc.Jersey City, NJ🇺🇸United StatesPosted 22 Jul 2026

Why This Role Stands Out

This hybrid Technical Support Engineer role offers a fantastic opportunity to deepen your expertise in VoIP operations, SBCs, and contact center platforms within a reputable company, allowing you to tackle complex challenges and contribute significantly to enterprise voice environments. You'll thrive here if you possess strong troubleshooting skills in SIP, CDR analysis, and carrier coordination, and are eager to grow your career in a dynamic technology setting. Apply now to join a team where your skills in critical voice technologies will be highly valued!

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

Technical Support Engineer - VoIP Operations, Hybrid

We have an immediate need for an experienced Technical Support Engineer with strong expertise in Telecom, VoIP Operations, Session Border Controllers (SBC), SIP Call Flows, and Contact Center Platforms to provide operational support for enterprise voice environments.

This is a hybrid position based in Jersey City, NJ for a candidate with strong experience in VoIP/Telecom Operations, SBC-based voice services, SIP troubleshooting, CDR analysis, SBC logs, SIP traces, session logs, call routing, STIR/SHAKEN operations, incident management, ITSM processes, carrier/vendor coordination, and contact center platforms including Genesys and Amazon Connect.

For immediate consideration, please contact:
Sonika
PRIMUS Global Services
Desk Ext. 412
Email:

Similar jobs

Browse related jobs

Apply now