IT Support Engineer / Junior Sys Admin, Onsite in Dallas TX

A growing organization in Dallas is seeking an IT Support / Junior Systems Administrator to join its onsite technology team. This is an excellent opportunity for an entry-level to early-career IT professional with experience supporting Windows environments, end users, and cloud-based collaboration tools. The role combines hands-on technical support, systems administration, identity and access management, and workplace technology support in a fast-paced environment focused on operational excellence and security.

This position offers exposure to a broad range of technologies including Google Workspace, Slack, Notion, endpoint management, IAM processes, and basic infrastructure operations. The ideal candidate enjoys troubleshooting, collaborating with non-technical users, and expanding their technical skillset. Beyond day-to-day support responsibilities, the role provides opportunities to contribute to automation initiatives, security improvements, endpoint management strategies, and IT roadmap discussions as the organization continues to grow. Required Skills & Experience

• 0-2 years of professional IT Support, Help Desk, Desktop Support, or Junior Systems Administration experience
• Experience supporting Windows-based laptops and desktops
• Tier 1-2 troubleshooting experience for hardware, software, networking, and peripheral devices
• Knowledge of Google Workspace administration, including user accounts, groups, shared drives, and calendar resources
• Experience with user onboarding and offboarding processes
• Understanding of Identity and Access Management (IAM) concepts, including:
  • User provisioning and deprovisioning
  • Password resets
  • Multi-Factor Authentication (MFA)
  • Access management and group permissions
• Experience supporting remote, hybrid, and onsite employees
• Strong documentation and knowledge base creation skills
• Asset inventory management experience
• Excellent communication and customer service skills
• Strong problem-solving and troubleshooting abilities

Desired Skills & Experience

• Experience administering Slack and Notion workspaces
• Exposure to macOS support
• Basic Linux knowledge
• PowerShell, Bash, or Google Apps Script scripting experience
• Understanding of SSO, Conditional Access, and Privileged Access concepts
• Experience with endpoint management solutions such as Intune, Jamf, or MDM platforms
• Basic networking knowledge including Wi-Fi, VPN, and firewall concepts
• Experience reviewing security logs, audit records, or access reports
• Backup validation and disaster recovery testing experience
• Interest in automation, process improvement, and security initiatives
• Previous internship, lab, homelab, or hands-on project experience