Quick Overview
Seniority
Mid Senior
Work mode
Hybrid
Location
United States
Posted
23 hours ago
Job Description
- Customer support / customer service experience, ideally in a software company
- Strong written communication for handling email-based support
- Comfort managing customer calls via phone or Zoom
- Ability to work in a tiered software support model
- Familiarity with tools like Front, Calendly, and Zoom
- Strong empathy and positive customer-facing energy
- Ability to manage a steady support queue, including ~30 45 email tickets per day and ~5 10 calls per day
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