Network Support Technician - Japanese Bilingual

Job Details

Job Title: Network Support Technician - Japanese Bilingual
Working Location: Los Angeles, CA 90017 (On-site)
Working Style: On-site
Employment Type: Full-time
Salary: $21.64/hour
Benefits: Competitive Benefit
Visa Support: No (Must have legal authorization to work in the U.S.)
Working Hours: Rotating shifts (5 days/week, including weekends and holidays)
- 7:00 AM - 3:00 PM
- 3:00 PM - 11:00 PM
- 11:00 PM - 7:00 AM
Shift schedule rotates weekly.
Language: Japanese and English (Business level required)

Key Responsibilities:
Provide 24/7/365 operation and maintenance support within the Network Operation Center (NOC).
Monitor and support network infrastructure, data centers, backbone equipment, submarine cable systems, and international transmission services.
Troubleshoot network and infrastructure-related issues and escalate when necessary.
Support IT solution services and ensure stable operation of critical systems.
Work collaboratively with internal teams to maintain high service availability and reliability.
Participate in rotating shifts, including nights, weekends, and holidays.

The Right Candidate Will Possess:
Strong communication skills in both Japanese and English.
A proactive attitude and willingness to work in a 24/7 operational environment.
Basic technical troubleshooting skills and an interest in networking and IT infrastructure.
Flexibility to work rotating shifts, including night shifts and weekends.
A customer-focused mindset with strong teamwork abilities.

Required Qualifications & Skills:
Business-level proficiency in Japanese and English (spoken and written).
Basic PC skills, including Microsoft Windows, Word, Excel, and other standard office applications.
Ability to work rotating shifts, including nights, weekends, and holidays.
Legal authorization to work in the United States without sponsorship.
Prior experience in network operations, IT support, telecommunications, or data center environments is preferred but not required.

Benefits:
Medical, Dental, and Vision Insurance
Basic Life Insurance and AD&D Coverage
Short-Term and Long-Term Disability Insurance
Flexible Spending Account (FSA)
401(k) with Company Match
Paid Time Off (Vacation, Sick Leave, Floating Holidays)
13 Company Holidays per Year
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Wellbeing Solutions Program