Helpdesk Support Technician

Overview

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Help Desk Support Technician

Industry: Heavy Civil Construction
Location: Brea, CA (100% On-Site)
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Pay Rate: $29.00/hour
Duration: Contract through the end of the year
Travel: None

Ready to hire ASAP!
Position Overview

Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity for someone who enjoys providing hands-on technical support, solving day-to-day IT issues, and delivering outstanding customer service in a collaborative office environment.

The ideal candidate will have 2-4 years of IT support experience, strong troubleshooting skills, and a positive, service-oriented attitude. This position is available immediately.

Responsibilities

Responsibilities

• Provide day-to-day Help Desk support for end users
• Troubleshoot hardware, software, and peripheral issues
• Provision, configure, and deploy laptops and desktop computers
• Install, configure, and troubleshoot printers
• Create, modify, and maintain user accounts in Active Directory
• Respond to and resolve technical support requests in a timely manner
• Document support activities and maintain accurate records
• Deliver excellent customer service while assisting users with technical issues

Qualifications

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Qualifications

• 2-4 years of Help Desk or Desktop Support experience
• Experience provisioning and configuring Windows laptops and desktops
• Working knowledge of Active Directory, including user account administration
• Experience supporting printers and common office hardware
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Friendly, professional, and customer-focused approach
• Ability to work independently and manage multiple priorities

Preferred Qualifications

• Experience working in a corporate office environment
• Familiarity with Microsoft Windows operating systems and Microsoft Office
• Exposure to ticketing systems is a plus