Field services Technician L2

Required Skills

L2 onsite/deskside support responsibilities

Ticket handling in ServiceNow with SLA and documentation expectations

Hardware break-fix, imaging/reimaging, PC refresh, IMACD, and new hire/termination support

Printer and secure print troubleshooting

Asset tagging, inventory, loaner device tracking, returns, and vendor coordination

SOP, KB, security, ESD/safety, and site compliance adherence

Collaboration with Service Desk, L3, network, endpoint, application, and infrastructure teams