Project Lead - Digital Mail Room

Employment Type: Part-Time - Fixed Term (6 months) Hours: 3-4 days per week (Negotiable) Salary: Dependent on Experience Location: Mercy Hospital for Women Heidelberg / Werribee Mercy Hospital Upload with Application: Resume, cover letter, and all relevant qualifications Contact: Maree Bonacci

Where there's life, there's Mercy. Where there's care, there's You. Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that's gone before, to grow your impact and gain experience that's hard to find elsewhere. As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you'll have the chance to make an impact and gain experience that's hard to find elsewhere. At Mercy Health, it's all about taking what we have and making it better. To do that, we need you. Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

Join Mercy Health's Patient Support Services and Systems team and play a key role in delivering an innovative digital transformation project. This is an exciting opportunity to lead the implementation of a Digital Mailroom solution that will modernise patient communications, improve the patient experience, reduce manual administrative processes, and deliver operational efficiencies across the organisation. Working closely with key stakeholders, project team members and vendors, you will drive meaningful change that has a direct impact on both patients and staff. As the Project Lead - Digital Mailroom, you will be responsible for the successful implementation of a Digital Mailroom solution that delivers outpatient appointment letters via SMS to patients, improving patient communication and reducing manual workflows and postage costs. You will lead all aspects of project delivery, including planning, implementation, evaluation, stakeholder engagement, communication, training and change management activities. Working collaboratively with the Project Officer, clinical and operational stakeholders, and external vendors, you will manage project risks, timelines and budgets to ensure successful delivery and sustained business benefits.

What you'll bring

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check and Working with Children Check.
• Proof of current influenza vaccination and other vaccination status consistent with public health orders.

To thrive in this role, you will have: Demonstrated project management experience, ideally within a healthcare environment. Strong change management, communication and stakeholder engagement skills, with the ability to influence and collaborate across all levels of an organisation. Excellent organisational, analytical and problem-solving skills, with the ability to manage multiple priorities and meet project deadlines. Experience developing project documentation, managing risks and delivering successful business change initiatives. A collaborative and positive approach, with the ability to build strong relationships and lead teams through change.

Health Information Management (HIM), Information Technology or other Health Administration related qualification. Project Management qualifications (e.g. PRINCE2) are desirable but not mandatory.

Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.

Mercy Health acknowledges the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgement to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

Mercy Health Australia is renowned for its unwavering commitment to providing compassionate and patient-centered health services and aged care services. If you're value and display empathy, integrity, and are seeking the opportunity to make a real difference, we invite you to join us! Mercy Health is made up of 10,000 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women's health services, early parenting services, home care services and health worker training and development. Mercy Health employs people from many cultures and backgrounds who, irrespective of their beliefs, share a common bond to care for those in need. We look forward to welcoming you to your journey with Mercy Health.