Patient Financial Services Customer Service Represetative

Job Description Job Description

Responsibilities

• Respond to patient inquiries regarding medical bills, insurance claims, account balances, payments, and financial responsibilities.
• Answer and respond to inbound telephone calls, emails, and other patient communications in a professional and timely manner.
• Assist patients with resolving billing questions and account discrepancies.
• Explain payment options, insurance processes, and patient financial responsibilities.
• Verify insurance coverage and assist with insurance-related inquiries.
• Process payments and deposits received from auxiliary hospital departments.
• Review and process patient financial assistance and charity care applications in accordance with established guidelines.
• Initiate and submit patient refund requests to the Finance Department for processing.
• Maintain accurate and confidential patient account information.
• Collaborate with patients, insurance companies, hospital departments, and other stakeholders to facilitate accurate and efficient billing processes.
• Maintain compliance with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable policies and procedures regarding the privacy and security of protected health information.

Qualifications

Education

• High school diploma or equivalent required.

Experience

• Experience with medical billing procedures.
• Experience processing insurance claims.
• Familiarity with basic healthcare and medical terminology.
• Previous experience in healthcare customer service, patient financial services, or a related field is preferred.

Qualifications

• Proficient in 10-key data entry.
• Touch-typing proficiency of approximately 50-60 words per minute.
• Working knowledge of Microsoft Office applications.
• Excellent telephone etiquette and professional communication skills.
• Strong customer service and interpersonal skills.
• Ability to handle confidential and sensitive patient information with discretion.
• Strong attention to detail and organizational skills

Compensation/Benefits

• $18.08-$29.53/hr depending on previous work experience.
• Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement.