IT Roaming Engineer - Field-based

IT Roaming Engineer - Field-based Tailor Made Technologies, Whiteley (On-site) Overview of the role We are recruiting for a Roaming Engineer to join our large, supportive team of Outsourced Engineers. As one of our Outsourced team members you will support a wide range of customers’ needs onsite and from our head office in Whiteley.

You will provide excellent and prompt technical customer support and will represent Tailor Made Technologies in a professional and courteous manner.

This role would suit an experienced 2nd/ 3rd Line Engineer who wants to progress onto their next steps, or a Field Engineer who wants a company where you aren’t just a number but a valued member of our team. Benefits of working for Tailor Made Technologies:

A competitive salary and company car<br />Training opportunities set out with a clear training structure<br />Progressive working environment with access to voice your opinions to decision makers<br />25 days holiday plus bank holidays<br />Your birthday off<br />Flexi health plan cover and access to a range of Health Benefits<br />IT purchasing scheme<br />Company pension<br />An active Social Committee who plan monthly competitions and events<br />A brilliant breakout room with free breakfast and a pool table Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals.

Partnership-focused with a deep and deliberate understanding of customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business growth.

Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities of our Roaming Engineer:

Responsible for provision of second line technical support to the customer.<br />Ensure IT Roaming Engineer calendar bookings are followed in line with Onsite Engineering requirements.<br />Identify areas of improvement and make recommendations to appropriate parties.<br />Use of Tailor Made software to manage, monitor and respond proactively to customer incidents.<br />Ensuring customers are kept informed regarding on-going tickets and effective communication is delivered to the business.<br />Achieving agreed and contracted SLAs.<br />In line with ISO standards, ensure that all processes, procedures and documentation are maintained and updated where appropriate in line with company procedures.<br />Working with 3rd parties to provide incident support through to resolution with customer specific applications.<br />Support the Technical Resource Operations Manager, Account Manager, Service Desk Manager and Project Engineers with infrastructure upgrades, maintenance and renewals.<br />Undertake equipment builds and installations as and when required.<br />Ensure all activities are aligned with ITIL procedures.<br />Any other ad hoc duties as and when required.

Your previous experience:

Experience with a service desk ticketing system<br />If you have experience in any of the below, we’d like to hear from you (not all required):<br />Windows Desktops configuration and support experience<br />Windows Server configuration and support experience<br />Office 365 support experience<br />Microsoft Exchange configuration and support experience<br />Active Directory configuration and administration<br />VMware support experience<br />Citrix support experience<br />Strong networking skills<br />ITIL knowledge Essential Skills:

Excellent communication skills<br />Organisational skills<br />Results driven with a proven track record of achieving<br />Team player<br />Self-motivated and proactive<br />Ability to be resilient and to work under pressure