Microsoft 365 Support Engineer - Level 2

About the Role

We are seeking a Microsoft 365 Support Engineer - Level 2 to provide hands on technical support across Microsoft 365 and Office applications. This role will be responsible for resolving incidents, service requests and technical issues while helping maintain a high quality end user experience across collaboration, productivity and workplace technology services. You will support a broad Microsoft 365 environment, including Microsoft Teams, Exchange Online, SharePoint Online, OneDrive for Business and Microsoft Office applications.

Key Responsibilities

• Provide Level 2 support for Microsoft 365 services, including Teams, Exchange Online, SharePoint Online, OneDrive for Business and Office applications.
• Troubleshoot issues relating to email, calendaring, collaboration, document management and Office applications.
• Manage user accounts, licensing and permissions.
• Support identity and access management activities, including Microsoft Entra ID integration.
• Investigate and resolve authentication, SSO and MFA issues.
• Perform mailbox administration, distribution group management and email troubleshooting.
• Support Teams meetings, telephony and collaboration services.
• Assist with software deployments, updates and patch management.
• Maintain knowledge base articles and technical documentation.
• Escalate complex issues to Level 3 support or vendors where required.
• Participate in problem management and root cause analysis activities.

What we're looking for

• 3+ years' experience supporting Microsoft 365 environments.
• Strong knowledge of Microsoft 365 Administration, Exchange Online, Teams Administration, SharePoint Online, OneDrive for Business and Office applications including Outlook, Word, Excel and PowerPoint.
• Experience with Microsoft Entra ID, Multi Factor Authentication and Single Sign On.
• Experience with PowerShell administration, Windows 10/11 support, mobile device management and ITSM platforms such as ServiceNow.
• Understanding of Microsoft licensing and security best practices.

Eligibility

Applicants must be Australian Permanent Residents or Australian Citizens. Willingness to work all 5 days from our client office in Melbourne CBD.

Employee Benefits

• 18 weeks paid parental leave.
• Long & short term career break opportunities.
• Structured career development program.
• Local and international career opportunities.

Equal Employment Opportunity Statement for Australia

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email and cite the relevant Job Number, or contact us on 2 .