Phone Technician

ManTech International seeks a Lead Enterprise Service Desk Technician to oversee Tier 1/2 support for mission-critical users in a fast-paced federal environment. This role manages daily service desk operations, mentors technicians, and ensures timely resolution of incidents and requests using ITIL-based processes and modern ticketing tools. The lead collaborates with cybersecurity, infrastructure, and application teams to improve reliability, maintain SLAs, and enhance the user experience. Ideal candidates bring strong troubleshooting skills, experience in secure enterprise environments, and a passion for supporting national security missions while continuously improving processes and tools.