2nd Line It Support Engineer

Second Line IT Support Engineer<br /> Hybrid / On-site – Veritas Workspace Solutions<br /> £30,000 – £35,000 per annum (depending on experience)<br />Veritas Workspace Solutions is a fast-growing provider of innovative workspace technologies, delivering seamless IT infrastructure and support to clients across the UK. We’re passionate about creating smarter, more efficient workplaces — and we’re now looking for a Second Line IT Support Engineer to join our dynamic, customer-focused team.<br /> The Role<br />As a Second Line IT Support Engineer, you’ll act as the key escalation point for our first-line support team, ensuring complex technical issues are resolved quickly and efficiently. You’ll work across a wide range of technologies, supporting client systems, infrastructure, and applications.<br />Day-to-day, you’ll:

• Handle escalated tickets and provide remote and onsite technical support.
• Troubleshoot hardware, software, and network issues.
• Manage Active Directory, Microsoft 365, and Exchange environments.
• Support server administration and virtualisation technologies (VMware/Hyper-V).
• Monitor and maintain system performance and backups.
• Document solutions and contribute to internal knowledge sharing.
• Collaborate with senior engineers on IT projects and improvements.<br /> About You<br />You’re a technically skilled problem-solver with excellent communication skills and a proactive mindset. You enjoy getting to the root cause of issues and delivering solutions that make a real difference to users.<br />Essential skills:
• 3+ years’ experience in an IT support role (preferably 2nd line)
• Strong knowledge of Windows desktop/server environments
• Experience with Microsoft 365 administration and support
• Understanding of networking principles (DNS, DHCP, VPNs, Firewalls)
• Excellent troubleshooting and customer service skills<br />Desirable:
• Experience with Azure AD, Intune, or cloud services
• Relevant certifications (CompTIA, Microsoft, ITIL, etc.)
• Experience of hosted PBXs (Gamma &amp; Webex preferred)
• Full driving licence.
• Apple Mac macOS<br /> Why Veritas Workspace Solutions?<br />At Veritas, we believe our people are at the heart of our success. You’ll be part of a collaborative team that values innovation, learning, and progression.

We offer:

• Competitive salary (£30–£35k DOE)
• Ongoing training and certification support
• Opportunities for career growth
• Friendly, inclusive company culture
• Modern, flexible working environment