Salesforce Administrator/Business Analyst
Why This Role Stands Out
Elevate your career by leveraging your Salesforce expertise to drive impactful solutions within a reputable IT staffing firm, offering significant opportunities for professional growth and skill development. You'll thrive in this role if you possess a hybrid skillset, adept at translating business needs into technical configurations and collaborating with diverse stakeholders to ensure seamless platform integration and continuous improvement. This is a fantastic opportunity to contribute to a company dedicated to finding the right fit for professionals like you.
Quick Overview
Job Description
Here''s the opportunity I have in mind for you:
Job Title: Salesforce Administrator / Business Analyst
Job Location: Aliso Viejo, CA Onsite
Job Duration: 12 months to start with the possibility of extension
Description:
The Salesforce Administrator / Business Analyst is responsible for the administration, configuration, and continuous improvement of the Salesforce.com platform while serving as a business-facing analyst who translates operational needs into scalable system solutions. This role supports enterprise Salesforce implementations operating in regulated and highly integrated environments, ensuring system stability, data integrity, and alignment with validated business processes. The ideal candidate is a hybrid professional who can elicit and document requirements, design future-state processes, configure Salesforce, support integrations, and partner with business stakeholders through testing, deployment, and adoption.
Salesforce Administration and Support
• Administer and configure Salesforce (objects, fields, page layouts, validation rules, flows, approvals, reports, dashboards)
• Sales Cloud, Health Cloud, Service Cloud, and TrackWise Digital experience preferred.
• Manage user access, profiles, permission sets, roles, and security controls
• Provide Tier-2 support for Salesforce incidents, requests, and defects
• Support sandbox management, releases, and controlled deployments
Business Analysis & Process Design
• Partner with business stakeholders to gather, document, and validate requirements
• Facilitate process mapping and future-state design sessions
• Translate business needs into functional specifications and Salesforce configuration
• Maintain traceability between requirements, configuration, and testing
Testing, UAT & Change Management:
• Support test planning, system testing, and User Acceptance Testing (UAT)
• Coordinate defect triage, retesting, and sign-off
• Ensure changes follow SDLC, validation, and change control procedures Lead root cause analysis for integration incidents, driving corrective actions in coordination with engineering and platform teams.
Integrations & Data
• Support Salesforce integrations with ERP and enterprise systems (e.g., Oracle)
• Assist with data quality, data corrections, and controlled data loads
• Partner with integration and vendor teams for issue resolution
Required Qualifications:
• 4+ years of experience administering Salesforce in an enterprise environment • Demonstrated experience functioning as a Business Analyst or Admin/BA hybrid • Experience supporting UAT, releases, and system changes • Strong understanding of business processes and systems thinking Preferred Qualifications • Experience with Salesforce Service Cloud and/or Field Service • Experience supporting Salesforce integrations (APIs, middleware, iPaaS) • Experience in regulated environments (GxP, SOX, or similar) Key Competencies • Strong analytical and problem-solving abilities. • Excellent communication with technical and business stakeholders • Ability to manage multiple priorities in a fast-paced environment. • Attention to detail and commitment to system reliability. • Documentation‐first mindset EDUCATION: Bachelor''s degree in information systems, Computer Science, Business, or a related field, or equivalent practical experience supporting enterprise Salesforce platforms or equivalent practical experience supporting business systems in a regulated environment.
Skills
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