Desktop Support / Service Desk Analyst | IT Support - FTE

Description

We are looking for a skilled, detail-oriented IT support specialist to join a team and provide responsive technical assistance to employees across a range of desktop and cloud-based technologies. This position offers the opportunity to support both onsite and remote users, resolve day-to-day technical issues, and contribute to a high-service IT environment. The ideal candidate brings strong troubleshooting ability, a service-oriented approach, and experience working with modern Microsoft tools and endpoint management platforms.

Responsibilities

Deliver technical assistance for desktops, laptops, mobile devices, printers, software applications, and connectivity concerns in both Windows and macOS environments. Diagnose and resolve issues involving Microsoft Azure, Intune, Microsoft 365, Google Workspace, user access, malware, and core networking services. Provide both in-person and remote support while keeping users informed through clear communication and timely follow-up.

Manage user administration tasks across Active Directory, Azure AD, and Microsoft 365, including account setup, access changes, password support, and offboarding activities. Support collaboration and communication tools such as Zoom, Webex, and other business meeting platforms. Assist with endpoint protection and compliance efforts by supporting encryption, antivirus tools, patching, backup processes, and device management controls. Prepare, configure, deploy, and maintain laptops, mobile hardware, and standard business applications for end users.

Create and update technical documentation, support procedures, and knowledge base content to improve service delivery. Escalate advanced technical issues when appropriate and contribute to IT initiatives, rollout activities, and end-user instruction.

Requirements

At least 1 year of experience in an IT support, help desk, or desktop support role.
Working knowledge of both Windows and macOS operating systems in a business setting.
Hands-on experience supporting Azure-based services and Microsoft Intune administration.
Familiarity with Microsoft 365, Google Workspace, Active Directory, and basic network troubleshooting.
Strong problem-solving skills with the ability to prioritize tasks and work independently.
Experience providing high-touch end-user assistance, including support for leadership or executive staff.
Clear verbal and written communication skills with a strong commitment to customer service.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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